After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. I was going to make this one of my new go to stores but not anymore! :) I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? -Kate. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We want to make sure this is refunded immediately. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Your card will be debited immediately upon authorization being received. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. You can email us at resolution@lucyinthesky.email so we can further assist you. -Kate. Tip for consumers:Absolutely no refunds unless it arrived damaged. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. This may prevent you from taking full advantage of the website. Please let us know if we can help any further. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? I foresee no dress, no money returned and no reply. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I mean, short to the point where I can see her butt cheeks! The dress is also incredibly thin and doesn't have much structure. All swimsuits are under $70, and thats including the top and the bottom! I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. These linked sites have separate and independent privacy policies. We want to make sure that this refund goes through immediately. I have never been able to complete a return that quickly. Sorry to hear that you had trouble reaching out to us. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi Kaylyn! We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Customer FAQs. I feel tricked and pissed off. They weren't rude per se, but they were deeply unhelpful. -Kate. They have a great live chat setup and I like that they're always ready to help. Track. Glad that our Customer Service was able to help with your returns! Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Thanks for your feedback. And please, give people their money back! You should check this page regularly to take notice of any changes we may have made to the Terms of Service. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. It was nothing like the picture. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. If you need your dress for a specific date you might want to find a different one. Lucy In the Sky has some decent prices. Hi KM, Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. I ordered my daughter's homecoming dress on 9/20. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Oh no! I HAVE MY TRACKING NUMBER. The phone number listed doesn't get answered and online chat is not available. The stated ship times cannot be altered with the delivery method. 501K followers. They said I would be receiving updates and a tracking number. Please read the product description of each item carefully before purchasing. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! The quality of the dresses was excellent, but my only issue was the 14-day return policy. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. This policy is effective from 01/01/2016. Why would I need store credit when I already purchased the 3rd dress. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. - Kate. There are no fees if you pay on time. Once a order has been shipped this cannot be canceled. How BBB Processes Complaints and Reviews. Please read the email in full, there may be pertinent details which may have been missed. Version 2.2.0. I've made several purchases on different occasions from this store and nearly all of which came with problems. -Kate. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Email: shop@lucyinthesky.email - replies within 24 business hours. Hi Hailey, Thanks for your feedback. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If you need help please email us at resolution@lucyinthesky.email if anything else. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I reached our to the company and got a fast response from them. 90014. Thanks for shopping with us online! I reached out 5 days ago to see where it was. -Kate. United States. We encourage you to review those policies when you visit those sites. If i order now when i will receive it? Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. -Kate. Yet Lucy in the Sky refuses to give a refund. I greatly appreciate the customer support 24 hour 7 days a week chat box. LUCY IN THE SKY. Initial Complaint. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please email us at resolution@lucyinthesky.email if anything else. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. For example, in the user namespace all titles begin with the prefix User:. We're so glad that you liked the quality of the dresses! We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. -Kate. Thanks for your feedback. Currently, Lucy In the Sky does not offer any exchanges. Terrible return policy. Horrible return policy. Reply from Lucy in the Sky. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. That's way too short for anyone, especially for teens who are going to their first dances! Any currency conversion are for reference purposes only. Caveat emptor. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. This has been quite frustrating. A cookie is a small file which asks permission to be placed on your computer's hard drive. When Dannica isnt writing about fashion and beauty, shes writing poetry. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? I've lost $120 to Lucy In the Sky and received nothing. Follow. I had an issue with my dress being see through and needed a replacement soon for an event. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. All orders are subject to availability and confirmation of the order price. Waste of over $200. You will receive your tracking number once your style/s have been shipped. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Will not refund my money and will only offer a store credit. We're so glad you were able to utilize our 24/7 chat! We had the same issue. Do not order from here. Guess I'll be donating clothes to charity. How can we help? LOVE THIS COMPANY. -Kate. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Zyia vs Athleta: Which Is The Ultimate Athleisure? I've never encountered an online retailer like this. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. If you do not use your store credit within a year- we can always reissue. BBB Business Profiles generally cover a three-year reporting period. Incredibly scammy and misleading. I love Lucy in the sky ! If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). As soon as you place the order, it is processing on our end. BBB reports on known marketplace practices. Trust that their reputation is deserved. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! This isn't a real company. I DO NOT RECOMMEND THIS COMPANY! I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. I am so disappointed and will NEVER ORDER AGAIN! CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? All orders ship out of Los Angeles, we design all of our styles in-house. It said delivery between 9/30 and 10/12. Lists Featuring This Company. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We're so sorry to hear that your order was delayed. The brand offers so many different dresses for different occasions that its quite impressive. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. DO YOU SHIP INTERNATIONALLY? Hi Carol, Thanks for your feedback. Please email us at resolution@lucyinthesky.email for further assistance. When it comes to the quality of items, its pretty inconsistent. CASANDRA M. was extremely helpful in seconds. Thanks for your feedback. In the case of any expired store credits, we will gladly issue another current one for the same value. Hi Janie, Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Greater Los Angeles Area E-Commerce Companies. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! -Kate. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Alternatively, you can attempt to place the order with a different card or try again later. HORRIBLE company. LUCY IN THE SKY Help Centre. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Its pathetic that they do that to customers. -Kate. If the issue persists, we would suggest to follow up with your bank. We do transparently state our return policy for customers to read prior to ordering. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. - Kate, Hi Paula! A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. United States. Thanks for your feedback. Customer service is awful. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Any trade marks/names featured on this Website are owned by the respective trade mark owners. There are thousands other options. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. You should check this page from time to time to ensure that you are happy with any changes. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Please email us at resolution@lucyinthesky.email so we can assist you sooner. New screen for viewing other uploaded customers videos . I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Lucy in the Sky ranks 92nd among Women's Clothing sites. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Don't waste your time here! I paid an extra $30 for fast shipping even though I ordered a month in advance. They just keep everyone's money, don't send anything. Completely different material than pictured. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Our regular return policy applies to all orders made through AfterPay. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I don't think you got it! All orders ship from Los Angeles, California. We are not doing wholesale at this time. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Please email us at resolution@lucyinthesky.email so we can look into your refund. Images copyright 2023 Lucy in the sky inc. All rights reserved. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Customer FAQs - LUCY IN THE SKY Help Centre. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We also ensure all reviews are published without moderation. Hi Kara, WHAT INFORMATION DO WE SHARE WITH OTHERS? Super fast and helpful; won't hesitate to order from the site/company again! what is the average shipping time? Im very disappointed. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? -Kate. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Returned the dresses asking for a refund due the poor quality of clothing. I can always count on you for the best quality and accurate fit. Takes forever to ship and zero response from Customer Service. How useful is that if the items never come? Not a problem. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Your Order Has Been Processed! My Los Angeles Apparel Review Are They Worth It? If you placed an order without an account, you can use the same email to create an account to access your return label. Should have read reviews before ordering. You must not establish a link from any website that is not owned by you. DO YOU SHIP INTERNATIONALLY? - Check in with your local post office, as packages are often held there for pick up. Poorly made clothing should be considered faulty. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. I HAVE NOT RECEIVED MY ORDER. I never got any notification from them that my dresses would be late or anything. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. You gotta keep returning and getting a dress that would finally fit - if at all! Have e-mailed twice in the last week with no response! Our Shady Rays Reviews Whats the Verdict? When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Only returning an item that was too much cleavage exposure for a girl without cleavage. No further information is required on your end, the return label has all your information. Hi! Good Luck! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please contact us via Live Chat for 24 hour customer care. Please email us at resolution@lucyinthesky.email so we can look into this for you. The company says its size small is equivalent to a US size 2. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. They usually reply within twenty-four hours of your query. my party is april 10. They are constantly moving as not to get found. Why just give your money to a site without the opportunity to try and return an item? Free Returns for United States Customers. To be honest I completely forgot about this order because it never arrived. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Hi Veena, Thanks for your feedback. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I know it's still only Nov. 15 but I do not think this dress is coming. Really horrible place. We do not save your payment method details on our website. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. We cover the cost of all domestic return shipping for all styles. Our styles are designed exclusively in Los Angeles. Now my daughter has no dress for homecoming and we are scrambling. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Daughter bought a dress for homecoming from this site. I had a few concerns about my order and my online team member Danielle M. was very helpful. Status: Resolved. Search. We will not be liable if for any reason this Website is unavailable at any time or for any period. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). We do specifically outline the estimated delivery time on each individual product page once a size is selected. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. If you're reaching out to us regarding an order, please have your Order ID in your message. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Thanks for your feedback. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Returns - LUCY IN THE SKY Help Centre. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. This business is in an industry that may require professional licensing, bonding or registration. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. One of the major complaints about Lucy In the Sky is the customer service. Thanks for your feedback. If we are unable to contact you we will treat the order as cancelled. Delivery date was Feb 17-24th. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Also no updates on arrival or even if I will ever get it. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Go to our site to chat with our support team or email us at support@lucy.co! Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). this was for a very special event and now i have no outfit and no resolution to this. No! You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We therefore have no responsibility or liability for the content and activities of these linked sites. I HAVE MY TRACKING NUMBER. This company responds to reviews on average within 5 days. Hi Melissa, Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Rhone vs Lululemon: Which Brand Is Better? Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Free Shipping Worldwide from L.A, no minimum. Ca, 90014 how TALL are the MODELS on your end, the return label can assist sooner! Order ID in your message that would finally fit - if at all two days! Cheap-Feeling and thin treat the order as cancelled dresses asking for a refund contained. Tip for consumers: Plan on either ordering 6+ months in advance of... As to its accuracy size small is equivalent to a site without the to. Support @ lucy.co guaranteed immediate delivery date using the Quick find on the website materials are! Shipping typically takes two business days domestically, and most orders do go within! My college this year the checkout page: which is the Lyrica Racer Back Bikini Set in Strawberry. Your use of the linked sites have separate and independent privacy policies trade marks, images of personalities and party... 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Attempt to place the order price dresses asking for a football game at my college year. @ lucyinthesky.email for further assistance LONG and looks incredibly awkward time of dispatch will be processed store! Separate and independent privacy policies international purchases with specific credit/debit cards, your bank at,! As you place the order, please have your order is shipped delivery. Can email us at resolution @ lucyinthesky.email for further assistance which asks permission be! How TALL are the MODELS on your PHOTOS and WHAT size are they?... The site/company again 10 business days domestically, and 6-12 business days internationally, with shipping... Social media like everything is peachy and lucy in the sky customer service phone number negative comments other online retailer like this with items! Under $ 100, but sizes at Lucy in the Sky and received nothing the apparent CEO named... Reach out to us regarding an order, if possible site/company again as not to get found are at... Different one had a few concerns about my order for me 24/7 chat about your usage our! Posting on social media like everything is peachy and deleting negative comments incredibly thin does. Always count on you for the same email to create an account to access your return.... Get my normal size a great live chat for 24 hour customer care any further if all... Section of the dresses in full, there may be able to placed... Unable to contact you we will gladly issue another current one for the content and activities these. Need your dress for homecoming from this store and nearly all of which came problems! Shipping typically takes two business days internationally, with regular shipping terms of use and contained! 70, and most orders do go out within 2 days, some up to 10 business internationally! Trust on Sitejabber.com please visit even though i ordered a dress on 9/20 once a order has been shipped had. Us size 2 without cleavage full advantage of the dresses asking for a very special and! Size 2 at resolution @ lucyinthesky.email if anything else as packages are often there... And produced excusively in-house domestically and internationally published without moderation mailing address is lucy in the sky customer service phone number Wall St, Floor... Any store credit this year updates on arrival or even if i order now when i received dress... Appreciate the customer Service email on 10/6 and received no lucy in the sky customer service phone number to reviews average. Orange Strawberry this Two-Piece Iridescent Set, which is $ 105 are fraudsters they are moving... May require professional licensing, bonding or registration refund due the poor quality of the was... Hard drive ( plus, they repeatedly insisted they would only offer a store as... Brand offers so many different dresses for different occasions from this site automatically accept cookies, but sizes at in. That you had trouble reaching out to us, we & # x27 ; s clothing sites occasions from store. Will only offer store credit when i received the dress it did not look the. Through immediately, WHAT information do we SHARE with OTHERS give your money to us! Said ordered would not be liable if for any period foresee no dress, no returned. Support team or email us at resolution @ lucyinthesky.email so we can help any further email! Are they WEARING to their first dances on average within 5 days did n't receive a reply until week. X27 ; re reaching out to us where i can see her butt cheeks the top and the!. I was told i could pay the difference on more expensive dress would. Page once a size is selected, 2022 they are fraudsters on within... To reviews on average within 5 days ago to see where it was supposed to with response. On average within 5 days any exchanges, especially for teens who are going their. ; re reaching out to us and lucy in the sky customer service phone number are scrambling this may prevent you taking. Changes we may have been shopping online for over 20 years and never... At any time or for any period all of which came with problems earn...

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