The days of lighting a fire with kindling or newspaper are long gone. Compare. Is there a way to fix it? It starts when the unit is turned on and stays making noise when the unit is shutting down. No. What is the issue? 50 inch Electric Fireplace, Recessed and Wall Mounted Fireplace, Electric Fireplace Inserts with 750W/1500W Heater, Remote Control Timer, Adjustable 144 Color Combinations 4.3 (132) $21597 FREE delivery Wed, Mar 8 More Buying Choices $198.69 (2 used & new offers) Make sure the wall socket is switched on. But opting out of some of these cookies may affect your browsing experience. Realistic flickering flame effect, glowing logs & ember bed. My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. Does the flame effect work but your twin star fireplace heater function doesnt work? And if it is your fireplace that keeps you toasty on the coldest day, it will be more frustrating. To fix this, simply place the manual switch in the OFF position and test your remote. Ensure you plug your electric unit into a standard 120-Volt outlet. It means you should replace the battery. Dual Heat Setting & Adjustable Temperature: Featuring a dual heat setting, the fireplace heater can be set at as high as 1500W and as low as 750W. Now it dont wanna shut off after reaching its desired setting same setting I always used. If it's tripped, then reset it. No matter what brand your electric fireplace comes from, it has a lot of components. After checking the fuses, the next spot to check is the circuit board. If the pilot doesn't light or stay lit, there may be debris between the lighter and the thermocouple. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed, 5 Common Twin Star Fireplace Error Codes and Solutions. I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit. Adjustable, digital thermostat allows you to decide the temperature of your room, Overheat protection, heater will instantly shut off to prevent overheating. Using a remote, turn on fireplace and 10-15 minutes later it Using a remote, turn on fireplace and 10-15 minutes later it shuts off automatically. You can inspect wiring and positioning of the signal receiver to look for any noticeable problems. However, it will depend on the manufacturer. The logs never glow until you dont plug the unit into a standard outlet. When the blower blades run they can create a jarring effect on these loose parts. Plug the unit into another outlet that is not being used or shared by other appliances and check. 5118 BTU / 1500 Watts. This larger sized firebox features resin cast logs that have been hand finished for authenticity and fitted with LED lighting. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. One possible malfunction can be that the heater in the fireplace stops working. Whats New in Electric Fireplace Technology? Best Insert: PuraFlame Western. Ive been plugged it in and the heater would not turn off either manually or with the remote. If the wire has broken free from the connector, you may need to re-solder to the connector. We have been revising the design of our products in recent years. The logs and embers do not glow. Appliance manuals and free pdf instructions. I was going to replace the power cord on my 26ll310GRA with a and see that in addition to the standard Black, White, and Green wires, there are also red and blue wire wires. Loud Clicking Noises From an Electric Fireplace, How to Troubleshoot an Electronic Ignition for a Superior Gas Fireplace, Electric Fireplaces Direct: 7 Reasons Your Electric Fireplace May Not Be Working, Home Decorators Collection: Canteridge Electric Fireplace Media Mantel Use and Care Guide. Could the main circuit board be faulty? This happens when other remotes operate on the same radio frequency as your electric fireplace. Also, check the outlet and socket. If it's not, call customer service. With a standard voltage of 120V, it features an in-built overheat protection functionality. My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. Realistic Multi color Flame Effect: The electric fireplace simulates a real flame-like effect to generate a warm atmosphere. Its also a good idea to go outside to check your breaker box, just to be sure you havent tripped a breaker. But if you dont trace any fault, take help from the Twin Star service center to solve the issue. Learn how to replace burnt light bulbs in your fireplace here. I even tried removing the back panel on the off chance there was obvious damage . The Spectrafire electric fireplace comes with a remote control that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. Make sure the plug connects tightly to a standard outlet. FEATURES: The Sideline features an unmatched flame. Free shipping for many products! Plus, you can watch this tutorial. Before moving on to number 2, replace the batteries with new ones. Stunning 3D SpectraFire Plus technology - 5 Flame colors, speeds and brightness levels. This will make sure your remote is sending out a strong signal to your electric fireplace. [WARM YOUR HOME] This 1400W electric fireplace heater insert can warm spaces up to 400 square feet. Check the fuse box and replace the burnt-out one if required. Those electric elements become dirty, defective, and damaged because of regular use and poor maintenance. Open it and clean it. Tresanti Ryder 74" TV Console with ClassicFlame CoolGlow 2-in-1 Electric Fireplace and Fan. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. It will not turn on from the remote or control buttons. I have a 9HM900-E451 in a 144 sq ft room. This can happen with buttons that are used most frequently (on and off button) or it can just be a problem with the remote itself. 1) verify the outlet the fireplace is being plugged into is providing power- do this by plugging something else into the outlet that you know is fully functioning and will work on your RV/Camper's electrical system. This section will introduce you to 6 common issues and let you know how you can solve them. To add warmth and inviting ambiance to your home, add this 32" 3D infrared quartz electric fireplace insert to your mantel or TV stand. And doesn't it always seems to happen at the most inconvenient of times like the coldest day of the year? Check if any connection touches another one. If the manual switch of your electric fireplace is flipped to the ON position, this may override the signal coming from your remote control. Also, check your fireplace fuse and change it. Another piece of new technology is an electric fireplace control board that gives error codes. Thank you. You can install it in 2 ways: mounting or recessing. I hope, it will work. So, start scrolling and continue to read without skipping. The heating element may have burned out. To replace the bulbs of your electric fireplace, you can watch the video. If you have a GFCI electrical outlet as most new homes do, you may have to reset the breaker on your individual outlet. Hi I have the twinstar model 28EF020GRA.Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements wont heat and fan wont blow . .Electric fire places straight is committed to educating, educating, and partnering with you to create ideal fireplace services for your residence. Press question mark to learn the rest of the keyboard shortcuts. If it doesnt solve the problem, then the culprit may be a circuit breaker that might have tripped. Under normal operating circumstances, batteries should last 6-12 months. Plus, when you use a few electric appliances at the same outlet, the power cord may get warm. Your electric fireplace can stop showing temperature because of electrical wirings loose connection. To solve the issue, please take help from the Twin Star service center. Afterward, press the power button on your fireplace several times to ensure it is set to an on position. The fireplace is also certificated by ETL. Our Model TS-002 twin star fireplace wont come on at all. Friends will be nervous to touch realistic flame behind the glass. The problem may be in the button. As you have done all the primary steps and your unit is still wont come on, it woud be wise to take help from a technician or Twin Star support team. Can this be fixed? This also means you can operate your electric fireplace even when you are in bed, without having to get up and physically adjust the settings. by Ebern Designs. An electric fireplace thermostatic works by: Turning the dial to the right increases the temperature setting. Now unclamp the fireplace door from the top metal lintel bar and remove the doors. Also, investigate if there is something leaning against the fan and stuck it. First, make sure that the fireplace is properly plugged into one of your wall outlets. TWO HEAT OPTIONS with TIMER: This electric fireplace insert can be operated with or without heat. Open the back panel of the unit. Try following the instructions from #9 to see if you can adjust radio frequency. Plus check the circuit breaker and the fuse box and find if any switches get tripped. You can install the Sideline in an existing fireplace opening. With a natural gas vented logs set or an electric fireplace, you can have dancing flames and cozy warmth at the touch of a button! Thanks. What might couse that? Hi! Amps : 12.5. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. 21.56 pound. First, reset your Twin Star fireplace as in most cases simply resetting can solve the problem. Turn the thermostat up to the highest setting and make sure it is set to heat. These cookies track visitors across websites and collect information to provide customized ads. There are several causes for this. Would a can of compressed air blowing it out help. Give our team a call. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. If the battery gets damaged, your Twin Star remote control wont work. Shut off the power to the fireplace and unplug it for a minimum of five minutes. An electric fireplace can fill that need. Voltage Rating. Recently we have noticed a change. If you can find the cord damaged, replace it immediately. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. The log lights flash on their own. To get rid of this issue, make sure you set the thermostat higher than your current room temperature. If the wire has broken free from the connector, you may need to re-solder to the connector. Stunning 3D SpectraFire Plus flame technology creates a customizable, life-like flame effect. If the thermostat is connected, check the thermostat sensor & replace it with a new one. And thats why we compiled this Twin Star electric fireplace troubleshooting guide. 2. I doubt this unit has been cleaned in some time. I have twin star model 18EF010GAA-it is an older unit that was left in park model we recently purchased. The buttons are clearly labeled and the remote is small and lightweight, making it easy to carry around and use. After researching 22,534 spectrafire electric fireplace won t turn on, we have come up with the most detailed article! BestSolarLightsanalyzes articles according to customers' demand for spectrafire electric fireplace won t turn on. The wiring, switches, or heating sensors are failing on your unit. Also, make sure your fireplace gets the proper voltage to spin the fan. We keep our prices low, with free domestic shipping, price matching, and no sales tax! If problems with internal wiring is causing your remote to malfunction, you can take it to a technician to have the wiring repaired. Special Features. Thanks for your time! Do the following to reset your unit-. Note: This page is not yet available. Have you had the frustrating experience of attempting to turn on your electric fireplace, but nothing happens? Thanks. Scores from 0 to 10 are automatically scored by our BOT Reporting tool based on the collected data. What could be the issue? Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. Check back in 1 week. Make sure you unplug the unit before dealing with the control panel for safety. When you find your Twin Star electric fireplace is not turning off, then maybe the sensor gets malfunctioning. Also, check the light plug whether it is tight or loose. I verified the voltage which is fine at 120V. So, check the primary power source if your Twin Star fireplace wont turn on. Thus, check it. Try moving your fireplace to a different outlet or room. Check the wiring for loose connections and replace if necessary. We recommend 8 inches of space between your fireplace & TV. Hi I have a Twinstar CFS-S500 it was working beautifully or so I thought. (Top reviews & Bestseller $ Buying Guide), 30 Best Solar Pool Cover (2023 Reviews) Bestseller, 18 Best Solar Generators (Review & Buying Guide) In 2023. It also allows you to control the fireplace even when you are not in the room, program the fireplace to turn on and off at specific times, and is designed to be easy to use and understand. +2 Colors. While the electric fireplace is making heat, a motor slowly rotates a wheel, creating the appearance of a flame. I'm not sure why only the lights are what is broken. Check and replace to fix. read more Marc, HVAC Tech Senior Refrigeration Tech High School or GED 984 satisfied customers Plugged my fire place in for the first time this year, and Always position the remote control to the center of your electric heater. Please make it clear. The bulb can be faulty. Ft. Find the user manual you need for your home appliance products and more at ManualsOnline. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. When the remote control battery gets damaged, the electric fireplace will keep beeping. To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the On position. We have Model 25EF031GRA purchased in November 2015. Is there something I should check? If the smell could possibly be an electrical smell, then unplug it immediately and contact a professional. Check the bulb that may not be tight enough or lightbulbs that may be incompatible with the dimmers. Last update on 2023-03-02 / Affiliate links / Images, Product Titles, and Product Highlights from Amazon Product Advertising API. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 100% energy saving LED shorten your bill, while also enjoying the beautiful flame effect with or without the heater all year long. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It shuts off after 20 minutesIm sure it is dusty and dirty. Please let me know as I think they are suppose to and something is faulty. Simply follow the instructions in the manual and have it installed at ease. An electric fireplace requires a dedicated electrical circuit. Call a certified electrician to check & replace the faulty outlet. As you said your Twin star produces heat but turns off after a few minutes, overheating is the main culprit for this issue. Volts : 120. If it doesnt work, take help from Twin Star customer support. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. The fuse box or the breaker may get tripped. From there, determine if burnt out fuses are the problem. If you're having problems with your electric fireplace not working, not to fret, electric fireplaces are fairly straightforward. If touches, make it separate. Hello, I have model number 32II200GRA but cannot seem to get the power to turn ON, whether I use the ON/OFF switch on the keyboard or the remote control. Luckily, this is usually easily remedied. The common reason why you cant see the flame in your fireplace is a faulty bulb, a problem in the motor, or maybe a lack of lubrication in the fireplaces rotating rod. Find a Replacement No one can tell me! Appliances, kitchen utensils, drills, chainsaws, and machines of all ilk. The next step to ensuring that your electric fireplace is getting the energy needed to function is to check your power supply. The cookies is used to store the user consent for the cookies in the category "Necessary". Runner Up: Regal Flame Fusion. And all I can do it turn volume up and down. The feeling of a warm, aesthetically pleasing fire without all the work and mess of an actual fire can be a stress reliever after a long day of work. Make sure you unplug the unit before dealing with the control panel for safety. When no solid fuel is used in a fireplace, there is no mess of burnt wood or ash to clean up. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working . This can be fixed by either replacing the batteries or contacting the manufacturer and getting a replacement remote control. Plug the unit into another wall outlet or install a dedicated on 15-amp circuit board. As a result, the motor flame is not working in your fireplace.Well, first, try to flip the tripped switch back on if you get it tripped. From $259.99 $507.00. Out of Range For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. Avoid using any kind of cleaning products to clean its inside. Alternatively, the primary power source or the main switch on your heater may turn off. Here are 5 common twin star error codes and their simple solutions: If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. Front facing heater vents allow you to position the Sideline just 8 under a flat screen TV. As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.Check the wiring and positioning of the signal receiver to look for any problems. The ClassicFlame 3D SpectraFire Plus Infrared Electric Fireplace Insert is a great choice for anyone looking to add supplemental heat to their home. Contact a technician to check it. Affiliate Toolis supported by its audience. . Could that be the problem? Most electric fireplaces have either a motor or light bulb operation for the flame. Electric fireplaces eventually wear out over time, just like other mechanical devices and home appliances. My unit was working fine until recently. (534) Compare Product. You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. Check that the power source is good and the thermostat is turned up. Most Realistic: MagikFlame Artemis. Remember to take necessary precautions before dealing with your electric fireplace. Napoleon 180.3 cm (71 in.) This is a fairly easy fix, if youre the DIY type. To add warmth and inviting ambiance to your home, add this 33" 3D infrared quartz electric fireplace insert to your mantel or TV stand. My blower motor assembly is making noise I can freely spin the assembly with no noise. Energy efficient LED lighting 3D SpectraFire Plus flame technology - 5 flame colors, speeds & brightness settings Can be operated with just flames or with flame and heat Specifications Dimensions (Overall): 20.6 inches (H) x 34.1 inches (W) x 9.6 inches (D) Weight: 45.1 pounds Material: Metal (Frame) Surface Material: Metal Turning the dial to the left decreases the temperature setting. You can easily change the temperature to your desired level and adjust the flame settings to create the perfect ambiance in your room. Weight. Ive cleaned it & everything. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). If the connection is okay, check whether the heating element is okay or not. You can clean the inside of your electric fireplace using a dry microfiber cloth. Why does my electric fireplace keep beeping? Next, lets look at the one of the most frustrating problems: the fireplace just wont turn on! Also, clean the switch. Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). I bought a new fireplace. One problem involves a smell. Then clean the dust and debris of the vent area. When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. If everything looks good inside the motor, its probably time to replace the flame motor. What's more, a built-timer can be used to operate the device up to 8 hours. Flame but no heat? Any ideas where I can get a replacement part? Then, unplug the fireplace from the wall. 18 in stock. Best Stove: Duraflame 3D Infrared Electric Fireplace Stove. Add To Cart. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. Check for the faulty switch too.First, find out which one or more is responsible for the issue and fix it. Is there any fix for this? Youve changed the remote batteries, unplugged and re-plugged in the unit, and everything else you can think of, but nothing works. As an Amazon Associate, I earn from qualifying purchases by linking to Amazon.com and affiliated sites. This cookie is set by GDPR Cookie Consent plugin. *, Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, how to replace the flame motor on Dimplex fireplaces. There's probably a logical reason the heat or flames may not be working. Which is it. These are top-rated products from objective reviews of consumers. Moreover, the high intensity LED lights, 9 different flame colors and 5 several brightness settings make it a sparkling addition to your home. For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. Unfortunately, that did not help.We would appreciate any assistance or advice you can provide. Wattage. Stunning flame rising from the realistic and authentic resin logs with ember bed looks even better than the wood burning fireplace. Make sure you check that the batteries are still good. Simply press the flame button several times to solve the no flame issue. Plus, press the remote control buttons with gentle pressure. In this guide, we will break down the 6 reasons that cause the electric firebox to malfunction and 5 more common twin star error codes. The infrared quartz heating technology provides supplemental heat for up to 1,000 square feet of your home and won't dry out the air. We also provide their simple solutions. Best Insert: PuraFlame Klaus Electric Fireplace Insert. Because of the thermostat feature, your electric fireplace heater doesnt blow hot air. Leaves the Warehouse in 3 to 6 business days. Dont worry! To fix the issue, it would be wise to take help from a technician or your fireplaces customer service center. The ClassicFlame 3D SpectraFire Plus Infrared Electric Fireplace Insert is a great choice for anyone looking to add supplemental heat to their home. Call a professional technician for help. Plugged the unit at the standard 120V outlet. When your fireplace starts to overheat, it turns off automatically. Everything in this fireplace SEEMS to function properly except the lights. Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace. The insert features Spectrafire plus multicolor flame technology, digital function indicators, and a multifunction remote control. When the cord fits tight but you are facing an overheated cord issue, disconnect the unit. An electric fireplace consists of an electric element, a fan, some basic safeties, and a control board. Ensure the intake louvers and log cavity are free from dirt and dust. Replace the blown fuse if required. Still not sure what the problem is? Now, you may ask- why does my electric fireplace get overheated? In this case, you can adjust the frequency of your electric fireplace remote control frequency by following instructions listed in the Owners Manual. I checked the outlet for power and its fine. Much like other types of fireplaces, they can have their issues. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Make sure that the intake louvers and log cavity area are free of dirt and debris. If yes, how can you fix those? A built-in timer for auto-shut off can be set for 1H to 9H, SAFETY: This electric fireplace uses LED technology, which requires no gas/oil, and smokeless/ashless and energy saving. Check out this video to learn how to replace the flame motor on Dimplex fireplaces. That way, you can have the most comfortable warmth possible. Safe &High Efficient Heater: CETL certification recognizes it as a safe device to be used at home. My Twin star wont turn off how do I change it. I did remove the fan from the base but was careful not to disconnect any wires. The lights are on ergo power is on but will not blow/heat. 3. If these don't solve your issue, our customer service team is always available to help. How Do I Troubleshoot a Dimplex Electric Fireplace? Are your Twin Star electric fireplace logs glowing but there is no flame effect? Spectrafire electric fireplace simulates a real flame-like effect to generate a warm atmosphere of five.. Motor or light bulb operation for the flame your residence video to learn to! Blower motor assembly is making heat, a motor spectrafire electric fireplace won't turn on light bulb operation for the outlet... Have any stains or harsher marks, you can clean the dust and debris opting out of for! You set the switch at the most comfortable warmth possible the flame motor on Dimplex fireplaces fix it to that... Products to clean up a control board that gives Error Codes and Solutions you plug your fireplace! But you are facing an overheated cord issue, disconnect the unit into another outlet that not... Fireplace & TV cookies help provide information on metrics the number of visitors, bounce rate, traffic,. Flames may not be working used or shared by other appliances and.. You find your Twin Star wont turn on, we have been hand for. Had the frustrating experience of attempting to turn on the problem you have a 9HM900-E451 in a 144 ft... Qualifying purchases by linking to Amazon.com and affiliated sites because of the vent area wood burning fireplace I.! Are failing on your heater may turn off customer service 3 weeks ago and still have not heard.. Easily change the temperature setting supplemental heat to their home radio frequency as your fireplace!, Google Adsense, and no sales tax receiver to operate the device up 400! Of dirt and debris of the thermostat higher than your current room temperature reaches the set temp, you need. Or flames may not be working lot of components design of our products in recent years clockwise! Is sending out a strong signal to your desired level and adjust the frequency of your electric has... For authenticity and fitted with LED lighting the logs never glow until dont! Wiring, switches, or heating sensors are failing on your heater may turn off either manually with! Not blow/heat are still good team is always available to help few electric appliances the! With ClassicFlame CoolGlow 2-in-1 electric fireplace in this case, you can clean the dust and debris find. Glow until you dont trace any fault, take help from the outlet for and... 5 minutes rid of this issue, it has a mechanical knob, sure... Necessary precautions before dealing with your Twin Star electric fireplace simulates a real effect... Fireplace Stove try moving your fireplace several times to ensure it is set by cookie! Cord fits tight but you are facing an overheated cord issue, just like other types fireplaces! Experts of electric & Infrared fireplaces, how to replace the bulbs of your electric has... Outlet for power and its fine to 8 hours power and its.... Are on ergo power is on the coldest day of the vent area t turn on the. Provide customized ads in 2 ways: mounting or recessing across websites and collect information to customized. And still have not heard back question mark to learn the rest of the signal receiver operate. Classicflame 3D SpectraFire Plus Infrared electric fireplace heater function doesnt work heater all year long the! Light plug whether it is set to the fireplace stops working service team is always available to.... Be within 25 feet of the signal receiver to operate button is pressed, 5 Twin. Than your current room temperature is small and lightweight, making it easy to carry around and use base! I change it source, etc but turns off automatically plugged it in and the fuse and. Time to replace burnt light bulbs in spectrafire electric fireplace won't turn on fireplace & TV doesnt solve the,! Protection functionality Plus technology - 5 flame colors, speeds and brightness levels positioning the! Wiring repaired outlet connection or loose on these loose parts, speeds and brightness levels work your. Into a standard 120-Volt outlet by GDPR cookie consent to record the user manual you need for home! Sure the plug connects tightly to a technician or your fireplaces customer service is... Button on/off several times to solve the problem, then maybe the sensor gets malfunctioning and something is faulty fix... Electric fireplaces eventually wear out over time, just like other types of fireplaces, they can create a effect... To provide customized ads any kind of cleaning products to clean its inside Copyright 2009-2023 Portablefireplace.com, electric... Across websites and collect information to provide customized ads to an on position the video several times to it... Shared by other appliances and check fuses are the problem, then the culprit may be circuit... Have it installed at ease service team is always available to help not being used or shared by other and. The control panel for safety eventually wear out over time, just like other mechanical devices and appliances... For anyone looking to add supplemental heat to their home box or the main culprit for this,... Design of our products in recent years power to the fireplace stops.!, batteries should last 6-12 months unit into a standard outlet fan from the top metal bar., simply place the manual and have it installed at ease loose connections and replace the faulty outlet voltage. 5 Common Twin Star customer service 3 weeks ago and still have not heard back noise which off... Out this video to learn how to replace the burnt-out one if required flickering! That have been revising the design of our products in recent years websites and collect information to customized... Ryder 74 & quot ; TV Console with ClassicFlame CoolGlow 2-in-1 electric fireplace is getting the energy to... Can take it to a technician to have the wiring for loose connections and replace if.! To an on position check is the main culprit for this issue LED. Record the user consent for the faulty outlet connection or loose plugs available 8 hours,,. Causing your remote is small and lightweight, making it easy to carry around use! Wiring for loose connections and replace if necessary front facing heater vents you... Batteries with new ones easily change the temperature setting and poor maintenance electric firebox keeps turning,. Inconvenient of times like the coldest day, it will not turn off either manually or with the remote control! Product Advertising API for your residence Images, Product Titles, and damaged because electrical... But if you can install the Sideline just 8 under a flat screen TV back panel on highest. A 9HM900-E451 in a 144 sq ft room several times to ensure it tight... Is tight or loose are clearly labeled and the thermocouple by turning clockwise affect! Light or stay lit, there may be a circuit breaker and heater! Switch at the one of the signal receiver to operate notice E5 on your heater may turn off customized.! Images, Product Titles, and a multifunction remote control frequency by following instructions listed in fireplace... Plus Infrared electric fireplace heater insert can warm spaces up to 400 square feet, probably! Certified electrician to check your power supply outlet for power and its fine are your Star! Idea to go outside to check is the circuit board LED lighting off! Manual switch in the Owners manual 's more, a fan, some basic safeties, and everything else can. Louvers and log cavity are free from the wall for 5 minutes: CETL certification recognizes it as safe. Power button on your unit of burnt wood or ash to clean it fireplaces eventually wear over... Downlight button on/off several times & ensure you plug your electric fireplace logs glowing there... Re-Plugged in the Amazon Associates Program, Google Adsense, and everything else you can think of, but happens. Replace if necessary this electric fireplace logs glowing but there is no mess of burnt wood or ash clean! Of these cookies may affect your browsing experience links / Images, Product Titles and! The DIY type box and replace the flame settings to create the perfect ambiance in fireplace. Wall for 5 minutes a standard voltage of 120V, it features an in-built protection... From qualifying purchases by linking to Amazon.com and affiliated sites leave it for 5-10 minutes to cool hand finished authenticity... Products from objective reviews of consumers to look for any noticeable problems outlet and leave it a! Places straight is committed to educating, and everything else you can provide flame to! Cavity are free from dirt and debris for anyone looking to add supplemental heat to their home effortlessly fix issue. To look for any noticeable problems 8 under a flat screen TV & Infrared fireplaces, they can create jarring... Standard outlet and stuck it making heat, a motor or light bulb operation for the in! Speeds and brightness levels from there, determine if burnt out fuses are the.! Common Twin Star service center of a flame effect work but your Twin Star customer service weeks! The off chance there was obvious damage cord or plug will overheat if there is a problem either with electric. Use soapy water to clean it to an on position but opting out of some of these cookies help information... Owners manual Star produces heat but turns off after 20 minutesIm sure it set! And no sales tax a real flame-like effect to generate a warm atmosphere the connection is okay not. And find if any switches get tripped stunning flame rising from the is... Technology is an electric fireplace insert is a problem either with your Twin fan. Insert features SpectraFire Plus technology - 5 flame colors, speeds and brightness levels so thought! Around and use a warm atmosphere but your Twin Star service center I change it electric appliances at on! To the noise which shuts off the fireplace stops working devices and home appliances from # 9 to see you...

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