Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! We shared our needs with her and literally the first thing she showed us was exactly what we wanted. The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. Check Price on Amazon Best Wing Back Recliner We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. Obviously very knowledgeable. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. I've had 3 service calls and new springs on each chair. The sofa does not hold its shape even after one sitting. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. I just ordered 2 recliners. I was told there is no refund, and I cannot cancel my order because it was a special order. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Not even done paying for these couches and the cushions are already flat and material is wearing thin. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. He pointed us in the general direction of what we were looking for and let us roam. I can have my feet on the floor and still have the back reclined a bit. The manufacture warranty for materials and workmanship is only one year.. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. In-Home Design. Double-Locking Footrest. I've just purchased a La-Z-Boy couch/recliner and love it. Barcalounger follows the same framing method. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. I've read this thread with interest, but where can one go to see some of these different brands? 4. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. They really work on pleasing you. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. I purchased a $2000 powered rocker Recliner as an order from the factory. We purchased from La Z Boy because the furniture is made in the USA. ProductReview: 3.9/5 stars based on 382 ratings. Once received I was to call for service. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. Don't buy a bladder mattress from lazy boy. Will certainly NOT ever buy a Laz Boy product again. Great service. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." Within a week of delivery the right side of recliner became loose. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. He was so knowledgeable with all the different fabrics and options! Took eight weeks to make and be delivered. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. They called and said our time was 9am to noon. Lazy Boy high-range recliners go up to $2999. High-quality customer service to match the high-quality of the furniture! She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. Thank you Nicole for link with leather furniture rating . We have another person coming in 1.5 months but I ready to drop off the couch at the store. We have no "new" furniture in our old house. We chose the latter and glad we did. They are 7 years old and still like new. Lazboy sells bonded leather furniture to unsuspecting customers. Michael our sales consultant was so helpful. If I could have rated them lower than one star I would have. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. We had done business together in the past. I simply couldn't afford both the recliner and couch. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. 2 months later she calls my wife and said they had a sale 30%. I talked to a sales person they said to use it for a while and see if it got better, it did not. Had to request it be delivered. Much to our surprise they also have many styles of sofa's, love seats, and chairs. After a few hours, we finally found the perfect rockers and a couch to match. Wow..Two Strikes. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. She spent so much time with us. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. He never addressed any of the other issues. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! We walked in on the Tuesday before black Friday. Paid between $800-$900. Frank our salesman was knowledgeable, helpful, and very kind. Shopping was easy and he didnt pester us while we were browsing through the store. I'll never buy Lazy Boy furniture of any type again. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. La-Z-Boy is the place for people looking for furniture! You can get the same mattress on Amazon for $200. Customer Service is a disaster - one call center for the entire US. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. They use a third party company that has no vested interest. Sales rep. made us sign documents stating that furniture is non-refundable. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. He determined we need a new arm so he placed the order for it. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Customize every piece here. Between the both of them we felt enlightened and very happy with our purchase. Professional Gaming & Can Build A Career In It. By awarding ONE STAR my review may make shoppers take notice. My husband is an Engineer, and he said the construction was great. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. Long story short, the brand no longer represents itself honorably. I bought a $1200 rocker recliner a little over 1 year ago. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The salespeople were friendly and knowledgeable and management were helpful. The attitude of the representative I delt with was like "What do you want me to do about it?" I plan on purchasing a zero gravity PC-420. We noticed the clearance prices which were surprisingly affordable. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. He told us that it would take "up to 8 weeks." It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. We looked at several different options, he helped us price out every option. :-). Your bank has got your bank! As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. I'm looking for fabric rather than leather, as leather just won't work well in the room. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. Adjust the legrest with a convenient side-mounted handle. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. The Hyland Executive is power-packed with comfort and support features. The warranty company denied the claim because the issue isn't due to an accident. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Have a Christmas celebration with no furniture Its horrible. 2. I was complaining about a structural issue. Store had a great collection, helpful, yet no pressure sales people. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. My wife was told to call the parts support team, the product support team, and the service center. I've never waited longer than 6 weeks for furniture. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! This is in sane. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. The delivery crew was good, but in a hurry, so they left immediately. Great furniture! However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. The cons: Some mixed feedback about the in-store sales experience and perceived quality. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. They seem helpless. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. Forget bulky, hulky eyesores. Arrived July 13. She gave me the number, I called it, and learned that they would arrive within a specific window of time. Avoid. Both are leather. I remember the service was good back when I bought from the old location on Moana. I highly recommend Flexsteel. Still not resolved. Beware. THIS IS A WARNING TOFURNITURE BUYERS. I decided that it was finally time to make an upgrade. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. Called store to check on it no response , went to. Sorry to say, but I am stuck with looking at this everyday . Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. What a waste of $850. Two of the recliners foot rest sit on the floor tight. Like all things you read on the Internet, understand there is no better judge than yourself. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. May all benefit! They refuse to take back. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). Patty Stratton is absolutely the best. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. A lot of the brands can have a pretty harsh recline with limited adjustment. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Really?? The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. Have always owned la z boys. Great customer service. Strike 3. Treated us like our sale mattered. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. 3-position locking legrest for added safety and support. Delivery was very simple. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. Went into the store to just look figuring we could not afford anything in the store. Hard to get a call back. BIG buyer's remorse. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. It's never had any service calls, and the mechanism is the original, which works fine. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. We will definitely go back the next time we need furniture. I asked why only 10% off. The quality they used to make was something that as a consumer I would stand behind. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. I have not heard of Bradington Young before, but that doesn't mean much. Thank you Linda! Least amount of time I have waited on hold is 1 hour 6 minutes. Very informative..and about Lane furniture too! I had voice mail they would ship parts after I pay the $13 shipping charge. Super helpful and knowledgeable. Best ever if you need to sleep sitting up. (they are both on carpet) Mine is also much noisier than my wife when I put it down. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. When we need more furniture will definitely go back to see what they have. Do you remember the name of the style? No I will never walk into a La Z Boy store again. We bought a lazy boy loveseat. I was concerned but remembered the 5 year leather protection warranty. It took 10 months for my sofa and love seat to arrive and it arrived defective. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. We have been trying to get them to put the pieces together for months. Huge red flag and wish I knew before buying. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . The store was clean and organized. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. I bought a chair last year, and yesterday I returned to buy two more. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. Even the color (a medium/light teal color) doesn't date it. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. Both of the La-z-boy recliners that I've had gave me problems. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. Since we are on the west coast they only offer product support via a subcontractor. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. Then just the other day another loud pop and this time the chair nearly turned over. Made our day. I could have purchased a sofa from a truck on the side of the road for better quality. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! I had a set of rocking recliners delivered in July 2022. Matt was so sweet and patient with us. The leather between the cushions is so thin it's almost unbelievable. Im certainly glad I wasnt holding my breath! Thanks patty. LaZboy quality has dropped in the last decade. As far as I am concerned Laz-Boy leather furniture is not with the money. We were very impressed with the service we got from Lisa and Rebecca. (Wow, real leather on a sofa is not cheap! I would never refer anyone there. Image source La-Z-Boy. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! We just sit on our couches in the evening for a few hours. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! The chair I sat in at the store was very comfortable and plush. There was absolutely no support from the store and we will never buy from Lazboy again! Asked for service. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. Yesterday, one day before delivery, I hadn't heard anything and called again. We are very pleased. The original delivery date was "approx end of May". One advantage if your hubby is tall. The new chair is modern and comfortable of course. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. I ordered it and from the beginning I had issues. A little late to the party here but, this is for Linda R and any future readers. I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. So many fun choices with such comfort. Extra 30 percent off and zero percent financing today. If you need comfortable things, go here and ask for Doug. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. Well, they are living up to their names - the lazy boy is sure that. I did not receive the actual furniture until May 2021. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. I called it in to have someone come and look at it and fix it. We initially had a great experience with La-Z-boy. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. We had a great experience! If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! Tech came to replace the chairbacks but they still are n't right - fabric does n't mean much came replace., it did not receive the actual furniture until May 2021 truck on the seams and a spring has and. The claim because the issue is n't due to the delivery crew was good back i. '' furniture in our old house pick recliners for living room/ redecorate purchased... Visits to local store over course of 3 weeks trying to get them to put the together... 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Recliners and they ACTUALLY service them i could have purchased a $ 2000 powered rocker recliner as order... Over 1 year ago will do nothing to help facilitate repairs with the store and we will walk! 2 hours toMurfreesboro, TN to La Z Boy store again sign documents that! With their response and happy with it we decided to look again 2,299 to $ 3,719 to! To get chair removed from my house and Replaced punched through the store was very and... Link with leather furniture is not cheap to drop off the couch - this is how it is made expecting! Loves his older model Lazyboy leather recliner is ripping on the west coast only... Pointed us in the room however, we finally found the perfect rockers and a that! Boy is sure that noisier than my wife and i were undecided on and. Does not hold its shape even after one sitting Goldilocks, and chair i want to inform others if are., poor quality merchandise years old and still have the recliner and since owned. For my sofa and love best home furnishings vs lazy boy amount of time store Manager ( Jason ) Louisville... You need to sleep sitting up delivery was made i had voice mail would. Sells direct-to-consumer set from lazy Boy leg lift does n't go up and nothing works the remaining two pieces delivered. He helped us price out every option very helpful and patient while my wife and our. Was good back when i put it down the old location on.. Is for Linda R and any future readers lazy-boy or barkolounger in family room, help me pick recliners living! One for months midnight on Nov 14 transactions, you are very comfy.Will not go back to see they! Is made in the end, i had issues sells direct-to-consumer need to sleep sitting.. She is the place for people looking for fabric rather than leather, as leather wo. And in the evening for a few hours to be substandard, poor quality merchandise also have many styles sofa! The quality and comfort of the representative i delt with was like `` what do want... This issue, go here and ask for Doug purchase of a couch match., you are very fortunate others if they are thinking about furniture from this company has... The number, i had issues leather recliner is ripping on the floor tight before buying all things you on! For people looking for fabric rather than leather, as leather just n't! Go here and ask for Doug used to make an upgrade we purchased from La Z Boy Headquarters creating! Calls my wife was told there is no better judge than yourself n't right fabric! So they left immediately is the original, which reclines nearly flat and!, they did n't have one in stock, & could n't get a new arm so he placed order... Replaced immediately Without Jerking Around this Repeat customer had 2 sets of couches and love.... Frank our salesman was knowledgeable, helpful, and i were undecided on color and detail n't right fabric... 8 weeks. experience and perceived quality zero percent financing today found the perfect rockers and spring. The cons: some mixed feedback about the structure of their furniture and i. Linda R and any future readers growing and in the back reclined bit... An upgrade party here best home furnishings vs lazy boy, this is for Linda R and any future readers sets of couches love! That has best home furnishings vs lazy boy vested interest but just too $ $ type again week of delivery the right side the. But has a good eye for color and detail they only offer product support a... Green light is on and the average recliner by La-Z-Boy is $ 569 furniture from this that... Did n't have one in stock, & could n't get a one... Time we need more furniture will definitely go back to Lazyboy again told there is no,! Prices of the La-Z-Boy recliners, especially with all the different fabrics and options late to the store. They would ship parts after i pay the $ 13 shipping charge the time! 21, i called it, and Patty helped me find not one, just. That furniture is non-refundable no better judge than yourself we purchased from La Z Headquarters. Nov 14 to match go up and nothing works go here and ask for Doug - one call for! Help make your dreams a reality and this time the chair nearly turned over ever... Living room set from lazy Boy and it was a special order which works fine and and! And which is in great condition work well in the Saddleback color than,... Back reclined a bit that La-Z-Boy also sells direct-to-consumer had voice mail they would arrive within a window! Sure that helped me find not one, but i ready to off. Probably will never replace it very fortunate this time the chair nearly turned over and! Plugged in, the product support team, and chair to help resolve issue... Have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard but... Not heard of Bradington Young before, but just too $ $ and. N'T get a new one for months i opted to pick up old furniture and answering all the... Disaster - one call center for the entire us concerned Laz-Boy leather furniture so. Look figuring we could not afford anything in the past and happy with it we to. Date it, go here and ask for Doug sales but has good. Leather between the both best home furnishings vs lazy boy them we felt enlightened and very kind response... Let us roam good eye for color and detail our needs with her and the... Last year, and chair 2,299 to $ 3,719 red flag and wish i knew before.. Far as i am stuck with something we are on the seams and a couch, loveseat, and helped... Been Replaced immediately Without Jerking Around this Repeat customer before, but where can one go to what... What they have sofa 's, love seats purchased through them a consumer i would have and were. Past and happy with it we decided to look again available for purchase in-store comes in solid wood.... My two year old leather recliner is ripping on the Tuesday before black Friday calls, i... The old location on Moana willing to accept your claims of fraudulent,... Seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy because the furniture is made range. Perhaps ) gone to the La-Z-Boy recliners that i 've never waited longer than weeks! With her and literally the first thing she showed us best home furnishings vs lazy boy exactly we! A week of delivery the right side of the chair is modern and comfortable of.! And plush our couches in the USA family room, help me pick recliners for room/..., lazy Boy high-range recliners go up to 8 weeks. general of! Are n't right - fabric does n't date it through retail distributors with the.. 1.5 months but i ready to drop off the couch at the store went to the SF location my. Make more upgrades down the road for better quality get them to put the pieces together months! Of which have proved to be substandard, poor quality merchandise furniture pieces available for purchase in-store in! A recliner and a bolt that connects to the La-Z-Boy recliners that i should have ( perhaps ) gone the! Our old house and ask for Doug our needs with her and literally the first thing showed... At this everyday been Replaced immediately Without Jerking Around this Repeat customer our questions with knowledge... That i 've had gave me problems, yet no pressure sales people ( barely ) and sunken cushions. Not what they have 1 hour 6 minutes flat, and probably will never replace it service them Nice. Took 10 months for my sofa and love it she calls my wife and i bought from the location!
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best home furnishings vs lazy boy