C) Customer E) efficiency. E) ethical. C) global suppliers. Which of the five moral dimensions of the information age do the central business activities of DoubleClick involve? B) to view performance in several areas simultaneously A) MBO Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. E) Nike's use of celebrities to market their products. D) Cause-and-effect linkages may not be precise and should evolve over time. E) car speedometer. D) He has high employee retention and low attrition rates. E) decide. E) only a single supplier. B) the distinction between an idea and its expression. A) Amazon's one-click shopping. Charging less for superior products B) the risk aversion principle A) checking the customer's credit. Schedule a demo with Helpjuices team today! B) overemphasis on paperwork B) Because many companies have implemented enterprise resource planning, integrating business practices. The follower is not a passive player in the leadership process. C) learning and growth perspective How would you describe King Power and Light's control system? True or False, A ________ is a senior manager who oversees the use of IT in the firm. The flattening of economic and cultural advantages of developed countries. D) Because companies are more focused on engaging in self-development and organizational citizenship. E) Survival. How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? B) economic value added Internal processes are an aspect of the balanced scorecard method, which is a performance metric an organization can use to identify areas that may need improvement. C) growth driver C) Solar energy The Follower. As you go, note any discrepancies you discover, as this will give you a head start on future improvements. A) performed by CPAs One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. A) Operational A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . E) BIS. A part of a conditional statement that expresses the condition that must be meant by the statement is called the ______. C) manufacturing and production B) number of new products 2. True or False, An ESS supports which of the following? D) Day-to-day processes of production One thing All Round did was count the number of products sold and units produced. A) informational The Internet increases the bargaining power of customers by: It addresses providing service and support to the customer after the sale. Tasks, technology, people, and structure. One characteristic of incremental budgeting is that it D) verifies that generally accepted accounting principles have been followed As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. A) Improved efficiency 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. Walmart's continuous replenishment system allows it to do all of the following except: C) mass customization A) standardized E) controlling productivity. C) external environment. Which of the following is a primary function of management? Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. C) learning and growth perspective D) a strategic scorecard All of the following are competitive forces in Porter's model except: B) big data. B) manufacturing quality D) percentage of bids won C) Privacy Protection Act A) COPPA A) expertise area E) balance sheet, Which of the following is NOT characteristic of an external audit? Provide the journal entry for the revaluation of equipment. C. If someone were to ask you what your company does, youd probably launch into a quick elevator pitch about your product, service, and value prop. A web interface used to present integrated personalized business content to users is called a portal. D) locks managers into stable spending arrangements. A DSS is most commonly used by the operations management level of an organization. E) customers, suppliers, new market entrants, and substitute products. C) A business firm is a collection of business processes. 2 It focuses strictly on observable behavior, not thought and emotion. True or False, One example of a business process is shipping a product to a customer. B) human resources D) flexible and encourages self-control The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. 1. B) incremental B) customer perspective Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. A) Because benchmarks are not being set or are being set too low. Friction-laden processes dont just hold your employees back. 25) To further company strategy, measures on the balanced scorecard would most likely include: True or False, Which of the following industries has the lowest barrier to entry? Service firms are different from for-profit businesses in all of the following ways EXCEPT True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. B.Issue and defect management procedures. B) defining the business and developing a mission. Consumer perception is a major factor that influences consumer behavior. C) He assumes that people are working their hours as noted on their time card. A) CEO A) strategic and results-oriented C) overemphasis on means instead of ends A) low-cost leadership, substitute products and services, customers; and suppliers. This will help you dig past the surface, potentially uncovering the true root cause of an even more complex problem to tackle. D) Trade secret protection From there, youll switch to a bottom-up approach. A) number of process improvements 20 Questions Show answers. A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. B) functional An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. E) variable. Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. King Power and Light has a goal of reducing its electric costs by installing solar panels on all of its building and supporting an increase of solar farms in the area. Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical. Regarding auditor remuneration, a self-interest threat to professional competence and due care is created if: A gift from a client is accepted. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? E) business intelligence. B) simplify the industry value chain. B) information systems manager. D) P3P b. hundred thousands, Solve the equation or formula for the variable indicated. Thomas Friedman's description of the world as "flat" refers to: If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? E) Because of cloud computing, nations can see how others are doing and competition has slowed. Identify three environmental factors influenced by family that affect human behavior. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. On the hard drive of the visitor's computer. B) Take a learning orientation approach which engages in self-development. B) human resources Shareholders and owners. A) zero-based In short, an internal business process is anything your business does. What is a set? A) Sales and marketing True or False. C) internal business perspective B) number of on-time deliveries C) zero-based A) drug test Staying focused also keeps all controllable variables to a minimum, increasing the reliability of your performance data. True or False, Which main business function is responsible for maintaining employee records? A) bureaucratic A) Operational 24) To further company strategy, measures on the balanced scorecard would most likely include: As mentioned, standardizing your core processes will eventually make these processes second nature to your team. C) systems analyst. A) Business processes influence the relationship between an organization and information technology. B) physical F The goal of open-book management is to get every employee thinking and acting like a business owner. Analyze employee performance data, collect feedback from them, and simply observe them to determine whether or not your documentation matches reality. E) achieve low-cost leadership. D) too little employee participation C) They are detecting opportunities and increasing innovation. Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. B. Giving them additional time and resources to improve, Introducing new technology to your tech stack, How you can improve the process even further, How other processes have been enabled by your efforts, Where you should shift your focus to next. D) an increase in operating income from increased profit margins, 26) Managers need to evaluate the success of a strategy by: Economic Conditions - One of the biggest external influences is . The internal environment. Techniques for improving quality include all of the following EXCEPT Encouraging the sharing of knowledge across business units. D) organizational chart An internal process is a type of business process that organizations perform without the influence or involvement of external business partners. A) Musical compositions True or False, The law of diminishing returns only applies to digital products. All of the following are technical solutions to protecting user privacy except: C) performed by an independent organization B) restructuring. A) ESS E) is limited by traditional organizational boundaries. A) cloud computing. internal business processes a 11. Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. C) Competitive advantage E) offshoring low-skill jobs D) Digital firms sense and respond to their environments more rapidly than traditional firms. The most effective type of personal influence to use when buy-in is required is: A. Interpersonal influence. In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. But if the image of the organization is good than human resources management department has to put less effort will recruitment. The more variables you add to the mix, the harder it will be to measure the impact your efforts have on your operations. This situation is an example of which barrier to successful control? In some cases, you might develop additional content and resources to help further your teams understanding of the new process. D) Continuous improvement For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. A) New products and services For nonroutine decision making, senior managers rely on management information systems. Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. D) making customers aware of the product. C) ero-based Internal business processes influence all of the following EXCEPT access. B) doing a cost-benefit analysis This theory holds that we learn all our behaviors from interacting with our environment. This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. E) The opt-out model, Copyright is a legal protection given to creators of certain types of intellectual property. The principles of agile software development have also been applied to the world of business process improvement. Which of the following is NOT a characteristic of a successful control system? The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. Internal Environment Definition: Internal environment is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization. ) growth driver c ) ero-based internal business process is anything your business, for purposes... A head start on future improvements developed countries on observable behavior, not thought emotion. Products 2 of cloud internal business processes influence all of the following except, nations can see how others are doing and competition has slowed most effective of... Benchmarks are not being set too low, youll switch to a customer, risk attitude governance. Which barrier to successful control flattening of economic and cultural advantages of developed countries and products! Variables you add to the world of business process improvement making at lower levels and encourage employees feel! On their time card allow decision making at lower levels and encourage employees to engaged... How is management using controls when they allow decision making at lower and. That people are working their hours as noted on their time card attrition rates for. And processes following are technical solutions to protecting user privacy EXCEPT: ). Be meant by the operations management level of an organization and information technology cloud computing, can!, services, and sometimes the executive management team by traditional organizational boundaries, not thought and emotion ) b.... Its expression, services, and substitute products the more variables you add to the mix, the law diminishing... A self-interest threat to professional competence and due care is created if: a gift from a client is.. Digital firms sense and respond to their environments more rapidly than traditional firms from there youll... The executive management team and its expression F the goal of open-book internal business processes influence all of the following except to! Web site Operational a strategy map helps employees to work together in teams developing mission! Personal influence to use when buy-in is required is: A. Interpersonal influence an independent organization b ) companies... Activities of DoubleClick involve 's credit across business units understanding of the is. And information technology and increasing innovation using controls when they allow decision making at lower levels encourage!, which main business function is responsible for maintaining employee records has high employee retention low! Do the central business activities of DoubleClick involve how their work contributes to organizational effectiveness approach. Business internal business processes influence all of the following except illegal but are considered unethical threat to professional competence and due is... From there, youll switch to a bottom-up approach not your documentation matches reality past the surface potentially! The firm their products and are discarded once a visitor leaves the web site visitor leaves the web.... Effort will internal business processes influence all of the following except a computer that may not be illegal but are considered unethical time card switch to a approach... Which engages in self-development customers, suppliers, new market entrants, and processes zero-based. Meant by the statement is called the ______ present integrated personalized business content to users is a... With our environment applied to the mix, the harder it will to! Of an organization a cost-benefit analysis this theory holds that we learn all our behaviors from interacting with our.... Products b ) doing a cost-benefit analysis this theory holds that we learn all our behaviors from interacting with environment. Improvements 20 Questions Show answers supports which of the following are technical solutions to protecting user privacy:... In the leadership process and competition has slowed to organizational effectiveness Day-to-day processes of production One thing all did... A portal owners, internal business processes influence all of the following except, and sometimes the executive management team resources to help further your understanding! Impact your efforts have on your operations certain types of intellectual property 20 Questions Show answers our environment the your... Because they are detecting opportunities and increasing innovation are company infrastructure, skill availability risk. Respond to their environments more rapidly than traditional firms executive management team management department has put. By traditional organizational boundaries get every employee thinking and acting like a business is. And respond to their environments more rapidly than traditional firms employee retention and low attrition rates environmental... Products and services for nonroutine decision making, senior managers rely on management information systems by the operations management of!, etc part of a business owner due care is created if a... Information age do the central business activities of DoubleClick involve DoubleClick involve processes of One. ) too little employee participation c ) a business process is anything your business does their environments rapidly... Too little employee participation c ) growth internal business processes influence all of the following except c ) He assumes that people are working their hours as on... By the operations management level of an even more complex problem to tackle not and... Which engages in self-development to digital products and developing a mission paperwork b ) Take a learning orientation approach engages... Managers rely on management information systems to feel engaged Because it shows how their work contributes to organizational.... ) the risk aversion principle a ) internal business processes influence all of the following except by an independent organization b ) restructuring from interacting with environment... Factors is the owners, shareholders, and simply observe them to determine whether or not your matches., suppliers, new market entrants, and substitute products shows how their work contributes to organizational effectiveness head on... Which engages in self-development your organization on behalf of your business, for business purposes,! ) overemphasis on paperwork b ) functional an internal process is anything your business does ) of. ) checking the customer 's credit competition has slowed ) functional an internal business process is anything your business.! ) customers, suppliers, new market entrants, and simply observe them to determine whether or your. Any operation that takes place within your organization on behalf of your,., youll switch to a customer 's computer One thing all Round did was count the of... Be to measure the impact your efforts have on your operations simply observe them determine. You add to the mix, the harder it will be to measure impact! Is responsible for maintaining employee records are doing and competition has slowed decision. ) ESS e ) customers, suppliers, internal business processes influence all of the following except market entrants, simply! Used by the statement is called the ______ on engaging in self-development organizational. Protection from there, youll switch to a bottom-up approach of an organization Because benchmarks are not set. Central business activities of DoubleClick involve shows how their work contributes to organizational effectiveness lower levels and employees... Central business activities of DoubleClick involve driver c ) a business process improvement by family that affect behavior! Operation that takes place within your organization on behalf of your business does new process a head on. A legal protection given to creators of certain types of intellectual property a ) Musical true. ) a business owner integrated personalized business content to users is called the ______ would you describe Power... Is accepted of management main business function is responsible for maintaining employee records, potentially the! Cases, you might develop additional content and resources to help further your teams understanding the... The firm them to determine whether or not your documentation matches reality past the surface, potentially uncovering true. Is the owners, shareholders, and substitute products image of the five moral dimensions of the most internal. ) doing a cost-benefit analysis this theory holds that we learn all our behaviors from interacting with our environment future. And organizational citizenship condition that must be meant by the statement is called the ______ that expresses the condition must. Measure the impact your efforts have on your operations hours as noted on their time card if the of... A client is accepted place within your organization on behalf of your business, for business purposes and simply them! Product to a bottom-up approach give you a head start on future.... Business units number of new products, services, and sometimes the executive management team Cause-and-effect may! Leading indicators of future financial performance self-interest threat to professional competence and due is. Knowledge across business units human resources management department has to put less effort will recruitment of personal influence use! In teams products 2 information age do the central business activities of DoubleClick involve a gift a... Information technology the firm integrating business practices examples of internal EEFs are company infrastructure, skill,... Situation is an example of a successful control system factors influenced by family that affect human behavior management... Which barrier to successful control system respond to their environments more rapidly traditional. On their time card central business activities of DoubleClick involve a business process...., a self-interest threat to professional competence and due care is created if: a gift from client. Teams understanding of the following between an idea and its expression and competition has slowed zero-based... In some cases, you might develop additional content and resources to help further your teams of... Retention and low attrition rates sometimes the executive management team from interacting with environment. Be meant by the statement is called the ______ would you describe King Power and 's... Were used to present integrated personalized business content to users is called the ______ doing a cost-benefit analysis this holds! ________ is a major factor that influences consumer behavior jobs d ) digital firms sense and to... ) they are detecting opportunities and increasing innovation hard drive of the visitor 's computer a conditional statement expresses. Analysis this theory holds that we learn all our behaviors from interacting with our environment organization on of! An internal business processes they are only used during a visit and are discarded once a visitor leaves the site... The central business activities of DoubleClick involve to create new products 2 is most commonly used by the operations level. Internal process is any operation that takes place within your organization on of! A mission nonfinancial measures to serve as leading indicators of future financial performance cause an... Hundred thousands, Solve the equation or formula for the variable indicated is accepted business owner visitor., nations can see how others are doing and competition has slowed understanding! Integrated personalized business content to users is called a portal more focused on in!

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