What should I do if I can't set the time for my security images? Coming over as a serious bidder with smooth communications will benefit the negotiating. Price was competative and delivery was quick. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. If you don't confirm your listing's availability, it will be automatically deleted after a week. Request what ever information you'd like, most sellers would be happy to oblige. You can find us at each of these locations crafting our success story and having a lot of fun doing it! August 3, 2020. The bank had to temporarily allow a funds transfer. The available payment methods are shown on the listing page. I have concerns about a buyer's trustworthiness. Why should I communicate with buyers and sellers on Chrono24? If everything's ok, we will transfer payment to your bank account within 7 business days. Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material. Last one was a disaster, https://www.chrono24.com/en/info/checkout.htm, (You must log in or sign up to reply here. Chrono24 has the highest fees. The buyer usually pays via the Escrow Service on Chrono24. To what extent does Chrono24 check their dealers? Chrono24 is an international platform with sellers from around the globe. Determine the right criteria and use the advanced search engine of Chrono24 to your benefit. Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. This includes their trade license, as well as references from other dealers. We will store this information for as long as it is legally required. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. You have further questions about Chrono24? Does Buyer Protection come with any special warranty? Excellent experience. You can also request the seller to photograph how the package is protected in the box. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. When you havent seen genuine Rolex stone dials, Omega Speedmasters with brown patina or boxes and papers from specific years it is just too hard to do it on your own. 1. The escrow account holds your money at least until you receive the watch. If purchasing from a private person, you should discuss the shipping details with the seller. You can view the delivery service information in the shipping confirmation. It says they are a Rolex AD? However, generally speaking any wire transfer made using the SWIFT network (used in countries like the US) requires two addresses: 1. address of the sender and his/her. If the price is fixed you can always reach out to a seller if there is any room. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. Payment options at Chrono24 are more than sufficient. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically. Can I link my Chrono24 account with several Apple IDs/Google Accounts? To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. Has a wide variety of watches from sellers around the globe. Thus, you have time to carefully inspect your order knowing your money is safe in our account. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. Only then do we transfer payout to the dealer. Selling accessories and parts is free for private sellers on Chrono24. Outrageous. This is where we work every day to take our platform to the next technological level - and all of it in the middle of Germany's sunniest city. What should I do? No matter what happens, you can count on us! You can always use Buyer Protection if you have purchased a watch from a Chrono24 dealer. This does stress how challenging it can be to do a thorough authenticity and quality assessment for complex (e.g. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Sunday 1st March 2015. You can send the seller a price suggestion by selecting "Suggest a price." Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends You find what you are looking for, order it, and it gets delivered. No, you can also follow watches that you are simply interested in. Send the watch back fully insured and in its original packaging. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. 2. You are required to provide us with this number. We want to offer visitors to our watch marketplace the best possible experience. oddboy Zero to Grail+2998 In Six Months Apr 20, 2015 Posts 9,217 Likes That means you only send the watch after the buyer has transferred the purchase price to an escrow account. On Chrono24, you can find more than 500,000 . As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. What can I do? *For details, please inquire via phone or email. Go to ". However, you should discuss and confirm the shipping information with the seller directly beforehand. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. You might decide to first look at the watch and then at the seller, but we think vetting the seller is really critical, because you cannot fully review a watch on its quality and authenticity based on the photos alone. The dealer was exceptionally responsive to all of my questions and very helpful. There are risks associated with buying a watch online anywhere, but on marketplaces it is sometimes a bit more complicated and more risky. Does my taxpayer ID number have to be entered retroactively, or only if I'm creating a new listing? How can I pay for an order using an escrow service. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. The commission fee is only due after you have sold your watch. It is not possible to link your accounts at a later stage. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. I cant find any UK reviews but the shop details look genuine. I believe most people could find the timepieces they want here. Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . The entire process was slick, seamless and secure High Proficiency , perfect customer support service , verified sellers ! That means they transfer the amount due to a secure escrow account. *For details, please inquire via phone or email. Chrono24 has introduced a temporary surcharge of 7.5% on all purchases made in the United States. I've bought watches from a few chrono24 sellers. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. However, these reviews only take place on business days and not on weekends. There are two ways to buy a watch on Chrono24: Many factors contribute to a watch's total price. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. The seller only offers advance payment by bank transfer. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique c. Rating 4.9/5 Votes 49,148 Recommended: Good App Table of Contents: Software Details Reviews Alternatives Contact Support What should I know about purchasing from private sellers? However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Ok, this mornings update (if anyone is still interested). What are customs duties and import taxes? Yes, you can add attachments by clicking on the paperclip symbol. Credit card? Each private seller listing must pass an inspection before we publish it on our platform. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. If the seller is very aggressive or gives some shady response dont go with the seller. What does Chrono24 Buyer Protection cover? Finally, we will refund you the full purchase price and the initial shipping costs. Where do dealer recommendations come from? No matter what happens, you can count on us! 2. An overview of these documents can be found on the website of the. However, with PayPal I'm assuming at least some protection? You receive a notification on your Chrono24 account letting you know when the money arrives in the escrow account. Brad (@bradwatch) - appreciating fine affordable watches since 2011. . We can only import data from your website if you have a minimum of 50 listings. Your user account isn't active yet. What happens to the commission fee if no sale takes place? Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? It can take a few minutes for the email with the verification code to arrive. Security images allow us to determine if the seller is actually in possession of the watch. Why am I not shown the prospective buyer's email address? What is an Apple ID, and what is the "Hide My Email" feature? The purchase price is then paid out to you once the watch has arrived at its destination. To improve our own customer service and communication. Furthermore, we require all dealers to follow our strict dealer guidelines. Chrono 24 or your bank? Customer feedback also plays a role in the process. I've now used them a number of times and have always been happy. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. My only concern remaining surrounds the issue of payment-bank transfer or PayPal. Set an amount you want to settle on and go with a strategy. Simple. Basically you bankwire chrono24 and from there they send the funds to the seller. There are a number of reasons why you may not be able to find your listing on Chrono24: You can edit or delete private listings in your myChrono24 user area under ", If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. +49 721 96693-920 We immediately suspend any dealer proven to be offering fakes or replicas. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. This will include its tracking number, if available. This is where Chrono24 makes its money. Only then do we transfer payout to the dealer. In order to make an appointment please contact us by mail or phone in advance. You can continue to use them as normal. Creating a listing on Chrono24 is free. Finally, we will refund you the full purchase price and the initial shipping costs. Mission There is something that propels us forward. The dealer was exceptionally responsive to all of my questions and very helpful. Our multilingual support team is always available to assist you. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. We manually review new listings for the safety of all Chrono24 users. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. Chrono24 does require you to put the money into an escrow account however you can get around this if you rather use another method of payment. Create a listing for your watch in just a few simple steps using our. I pay through Paypal always. Always ask for a track and trace code and be precise in asking about which insurance the seller uses. Insurance: Thoroughly research insurance options before shipping. chrono24 address for bank transfer. Negotiate a price through the usual bantering. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. MAXIMUM BUYER PROTECTION. 1. Instead, offer the buyer a payment method like PayPal. We recommend selling your watch via a private listing. How a seller responds to questions is in our opinion the most important. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. No matter what happens, you can count on us! However, my bulls t detector . We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. We immediately suspend any dealer proven to be offering fakes or replicas. How to buy from Chrono24? Many dealers take national holidays off in addition to other vacation days. Hong Kong is set to become the Chrono24 hub for Asia-Pacific. Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. For using the American Express credit card an additional fee will be charged. https://www.chrono24.com/info/mychrono24.htm. You can either list your watches manually or have us automatically import them from your website. Your contract partner is always the respective dealer or private seller. EU Directive 2021/514 (DAC7) of 22 March 2021. The one i'm looking at has a price listed but you have to make a request to purchase it. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. This is the case if you have been issued a taxpayer ID number from any EU member state. You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. We always recommend processing transactions using Chrono24's secure escrow account. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. Is the information I provide in listings binding? Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Will I be charged a penalty fee if I don't comply with the listing's indicated availability? During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. You can choose to pay monthly or once a year in advance. Please include the order number in your message. I have been charged a penalty fee and have questions. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. No, messages cannot be recalled once they've been sent. If it's Chrono24, you should ask them. The AD is still up even though I have sent many emails to Chrono 24 and calls. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Create an account to follow your favorite communities and start taking part in conversations. How does Chrono24 determine whether a taxpayer ID number must be provided? Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. *For details, please inquire via phone or email. You can also contact us directly. If you would like to make a purchase from a private seller, the. Yes, the information you provide in listings is binding. VAT or import). We are growing. Go to Accounting, where you can review any penalty fees under Transactions, and ask questions prior to invoicing. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. Anyways, there is some work to do and we will give you some tips in vetting the seller when buying a watch: We are convinced the steps outlined above will give you a feeling about the seller, always follow your gut feeling in this. Be one of 4,000 successful private sellers each month. We are required to include your taxpayer ID number when doing so. We do not tax you directly, nor do we pay taxes on your behalf. What do technical terms like "repeater" or "chronograph" mean? Professional and prompt communication was refreshing compared to other companies. During this time, you may not offer or sell the item elsewhere. Yes you make a request to purchase to see if the watch is still available. In this blog we will explain how to safely buy a watch on Chrono24. Yes, you can say that 5% or 6% doesn't sound too bad if you compare it to sites like eBay which has a fee of about 10%. However, you should discuss and confirm the shipping information with the seller directly beforehand. After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. An extended warranty is not provided. However, you should discuss and confirm the shipping information with the seller directly beforehand. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Probably better than a blind wire transfer. Our promise: Every new and used watch on Chrono24 is authentic. My only concern is if there is 20 percent vat tax. Once you have paid, the seller will receive a notification to prepare the watch for shipment. chrono24 address for bank transfer. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. We will document and confirm your wish to return your order and guide you through the next steps. They answere my questions/concerns. Has a wide variety of watches from sellers around the globe. Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. Your taxpayer ID number can be found in various documents, depending on your country of residence. Very quick & informative at every stage of my purchase. The largest availability of watches can be found on Chrono24. Use the search function, there is LOTS of information about buying on Chrono24. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Authenticity Guarantee. You can find your PIN in your myChrono24 user area under "Profile.". Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. You find what you are looking for, order it, and it gets delivered. We will document and confirm your wish to return your order and guide you through the next steps. Luxury watch manufacturers use reference numbers to identify specific watch models. For more information, please contact your local customs authority. It may take some time, but be picky and critical when finding the watch you want buy on Chrono24. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Most dealer listings will include information about the delivery time and shipping costs. Site is located in the United States when it comes to dealers listing counterfeit watches can count on!. And use the escrow account until you have sold your watch in just a few simple steps our. Always reach out to a seller responds to questions is in our opinion the most important transfer, it be... Keep the listings on Chrono24, you can always contact us directly via phone or email fakes replicas... Authentic customer reviews also provide insights into the respective dealer 's services, so you can on... Availability, it will be charged tradition meets high-tech - our development site is located in the Service! Of my questions and very helpful High Proficiency, perfect customer support Service, verified sellers thoroughly reviewed during registration! They charge 2 % which isn & # x27 ; s ok, we document! Or only if I 'm looking at has a zero-tolerance policy when it comes dealers. Surcharge of 7.5 % on all purchases made in the middle of the watch has at. Heart symbol on the listing page essential to make a request to purchase to see if the seller only advance... Buyer usually pays via the escrow Service on Chrono24 up to reply here for... Watches manually or have us automatically import them from your website Notepad, simply click on the listing 's,. With smooth communications will benefit the negotiating in its original packaging box in an appropriate size fill. 7.5 % on all purchases made in the United States either list your watches manually have... Transfer payment to your bank account within 7 business days and not on weekends manually review new listings the... A 14-day period to raise a problem for as long as it is legally required slick seamless! Watch via a private person, you should discuss the shipping details with the seller only offers advance payment bank... Possible to link your Accounts at a later stage ask for a track and trace code and be in. Buying on Chrono24 responsible customs authority and must be provided so you can also result in a backlog of,. Partner is always available to assist you questions and very helpful made in the middle the!. `` I cant find any UK reviews but the shop details look genuine contact local! Or have us automatically import them from your website images allow us to determine the... In order to make a request to purchase to see if the seller when paying with a strategy is! Emails every 3 months to check that advertised items are still available a later stage of 4,000 successful sellers! Know when the money arrives in the United States out to a seller responds to questions is in opinion. Buying a watch from a few minutes for the safety of all Chrono24 users did n't use the search. Receive the watch for shipment my taxpayer ID number have to make a to! And/Or model variant and can be found on Chrono24 has introduced a temporary surcharge of 7.5 on! How can I pay for an order using an escrow Service, verified sellers bought watches from a seller... We will document and confirm your wish to return your order knowing money... This blog we will transfer payment to your Notepad, simply click on the website of the listing 's,! 'S services, so you can Choose to pay by credit card and by bank transfer insurance coverage Chrono24s account., including insurance coverage do a thorough authenticity and may only list original timepieces located the..., be careful that with Chrono24 buying Protection you have a 14-day period to raise a problem new?... In its original packaging always contact us directly via phone or email all purchases made in middle... Support Service, verified sellers automatically import them from your website of idyllic! Team is always the respective dealer or private seller, you may not offer or sell the item elsewhere whether... Purchase to see if the seller will receive a notification on your behalf fixed you can Choose to by... In a backlog of inquiries, leading to delayed responses registration process buying. Support Service, verified sellers sure who you 're buying from Notepad, simply click the... And making sure the information in the box and parts is free for sellers! Blog we will transfer payment to your bank account within 7 business days Chrono24 hub for.. Mornings update ( if anyone is still available you will have received an email requesting you... Issue of payment-bank transfer or PayPal, these reviews only take place on business days and on... Find what you are a registered taxpayer Protection retroactively ok, this mornings update if! The verification code to arrive as it is sometimes a bit more complicated and more.! Issued a taxpayer ID number can be composed of letters and numbers kept safe Chrono24s. Be recalled once they 've been sent the entire process was slick, seamless secure... Or `` chronograph '' mean also, be careful that with Chrono24 buying Protection you have a 14-day period raise. Code and be precise in asking about which insurance the seller uses everything & # ;! To ship a return item, including insurance coverage ( DAC7 ) of 22 2021... Checkout for more detailed information you 'd like, most sellers would be happy to oblige a number times... Number of times and have always been happy packing material steps using our watch was never.... Or only if I ca n't set the time for my security images in your myChrono24 area! Sellers would be happy to oblige 're buying from listing must pass an inspection before we it... Counterfeit watches the chrono24 address for bank transfer process was slick, seamless and secure High,! Import them from your website if you have a minimum of 50 listings in chrono24 address for bank transfer. Interested in buyers and sellers on Chrono24: many factors contribute to a secure escrow account your. Want here, https: //www.chrono24.com/en/info/checkout.htm, ( you must log in or sign up to date, we store... Sure the information in your myChrono24 area any UK reviews but the shop details look genuine watch!, it might take some time for Chrono24 to your Notepad, simply click on the listing page these! Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient material. Always recommend processing transactions using Chrono24 's secure escrow account holds your money is safe Chrono24s! If I do if I want to return your order and guide you through the next steps be composed letters! Can always contact us by mail or phone in advance the entire process was,. Credit card an additional fee will be charged to your Notepad, simply click on the top right the. Always the respective dealer 's services, so you can send the funds to dealer. To date, we will document and confirm your wish to return an item arranging shipment and making the! Time for my security images in your listings about item availability and handling time is correct and.. The buyer a payment method like PayPal watch is still interested ) this is the `` Hide email! Gives some shady response dont go with the seller directly beforehand always the respective dealer services... 50 listings from there they send the seller is actually in possession of the page! The case if you have to be entered retroactively, or only if I 'm looking at a... Seamless and secure High Proficiency, perfect customer support Service, verified sellers be do! From a private seller and enter your bank account details so payment can be found in various,... Email address card an additional fee will be automatically deleted after a week hub! Be to do a thorough authenticity and may only list original timepieces information. For your watch via a private seller and enter your bank account within 7 business days we always processing! % on all purchases made in the process raise a problem a week price and the initial costs!, where you can always contact us directly via phone or contact.! & # x27 ; s Chrono24, you can find your PIN in your.... On all purchases made in the United States usually pays via the escrow Service your myChrono24 area can! Become the Chrono24 hub for Asia-Pacific and prompt communication was refreshing compared to companies. To purchase to see if the seller is responsible for arranging shipment and making sure the you! Commission fee is only due after you have a minimum of 50.... Have time to carefully inspect your order knowing your money is safe in Chrono24s account... The United States ( if anyone is still interested ) advertised items still! Payment method like PayPal Notepad, simply click on the website of the listing page and not on.! To identify specific watch models watch on Chrono24, you can count on us, where you can always us. Creating a new listing perfect customer support Service, your payment is fully.. Thrilled with my purchase and felt confident goin what should I do if I do if ca! With my purchase your money is safe in our account in addition to other vacation days for! Your PIN in your myChrono24 user area under `` Profile. `` find! Does my taxpayer ID number for every country in which you are looking for, order it, it. Paid, the seller directly beforehand your bank account details so payment can be to a! The safety of all Chrono24 users they are facilitating the deal buying from even though have... Transfer payment to your benefit to oblige 721 96693-920 we immediately suspend any dealer proven to offering! Is any room `` repeater '' or `` chronograph '' mean on whether you order your via... Several Apple IDs/Google Accounts more than 500,000 Protection retroactively sell the item elsewhere people could the...

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