However, we are no longer traveling. They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. They make go in circles and have excuse after excuse. EF Tours company has gladly excepted the government stimulus hand out. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. This company is a fraud and steals money from families. Coverage for baggage in cases of theft or delay. Were covering: The number of travelers in each group is capped at 14-38, and small group tours only . UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. This was saddening but completely understandable. For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. And, this hotel was a truck stop on the M1. A most unsatisfactory and life changing (m for the worse) experience. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. The first thing to keep in mind is that there are alcohol restrictions with these tours. So we were unable to go out and see the cities on our own time like we were promised. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Liability Coverage. A freaky feel to it. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). Please download the PDF to view it: Download PDF. al. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. She is welcome to call traveler support for more clarification! 321. Revised tours must depart within one year of the original tour. they won't, in any way, help you book your return trips to stay together as a family. I overlooked all that because it was time spent with my daughter. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. Unfortunately, there isnt a way for us to give Darianne a discount. release my refund and return $500 cancelation fee. I have requested my money back. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. Subject to policy limits and exclusions. 3. Thats why as the world changes, so do we. Live, unedited & independent traveler reviews. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. The company told me I can sell my voucher. I called to see if they would at least just do $1000 for both kids and they told me no. 2. EF College Study Call 877-485-4184 to enroll. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. It has been no surprise that management NEVER called. If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. Dedicated Tour Director. I will make sure and tell everyone I know not to take these tours. Look at the complaints and the fact that there is a class action lawsuit against them for not refunding money. If you are looking for a travel company that is only out to make a buck, look no further. The Global Travel Protection Plus plan must be purchased when you book your tour. Has anybody been to the office of EF? With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. . Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. Provided to all groups departing through September 30, 2022. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Thank you, If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. We were offered a wait and see attitude for the following year 2021 . This complaint was posted by a verified customer. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. I cannot travel with EF Go Head Tours due to their restrictions. I ended up booking our own flights home to the US for $1500. Read more here: Camp Lejeune Lawsuit Claims. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Spring break trip with the school for my two boys to go to Greece and Italy this year. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. They are making a profit off of cancellations!!!! He could no get us on flights home. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. If so, I'd like to know.". They have horrible people on the chat, like actually rude. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. classroom it brings education to life, unlocks new potential, and (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. It is nothing but a money grab from unsuspecting parents! On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. This whole company should be shut down. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. They insist on keeping $500 per person! and subject matter experts who understand These itineraries are your answer. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. What a waste of time and money. So, even the itinerary is a lie! I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Which btw the ticket was $100!!! It is a total scam! By way of explanation for the contents of this letter--which was sent with the express permission of McGrane PC's direct clients (and was not written on behalf of anyone who is not a party to an active contingent fee agreement with McGrane PC and therefore does not affect their rights in any way)--it is the opinion of McGrane PC that the present attitude of both EFCAL and EFSWISS towards the loss of consumer rights attendant on consumers' accepting money or other consideration from them is unclear. After only 3 days on tour Israel kicked everyone out because of Covid. Its inexcusable and I would absolutely never use this this company again. (EF SWISS Immunity Clause). This plan includes Trip Interruption coverage. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now that I see I cannot . I would love for someone from EF Tours to get back to me about my kid's flight home. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. We also had the unfortunate luck of awful traffic. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. They are in trouble financially and that is ok with me!!! This has to be illegal. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. The defendants cancellation policy will likely cause students whose tours were canceled to lose out on at least some of their investment, the suit alleges. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. Which we were fine with (my nephew and myself). I sent the letter and will contact them again Monday to try and get answers. Trip delay coverage EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. al., United States District Court for the Southern District of California Case No. If not resolved I will go through my lawyer. No one responded. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). New cases and investigations, settlement deadlines, and news straight to your inbox. We will incorporate new procedures where appropriate as part of the comprehensive safety measures that are standard on every EF tour. Emilia with EF shared that she could not update my status to chaperone and refused to be flexible during a pandemic during unexpected changes due to it being past the 45 day threshold. Only the EF Go Ahead Tours allow alcohol for adult travelers. I registered my son and I to go on a tour in June 2017. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. I would never recommend dealing with EF tours or there insurance company. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities I cannot begin to talk about the horrible neighborhoods the hotels are in. We went ahead and waited. As a working class family that was attempting to give our child a wonder experience, I am outraged that a company would gain such a profit off of a cancellation! Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. HOW CAN THIS BE LEGAL??? Desired outcome: They saved $3800 a piece from babysitting, dog walking, plant watering! Benefits include: Choice of departure date. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. NEW YORK Kiss announced the final shows of its last tour: The band's rockers plan to hang up their platform boots after two back-to-back shows at Madison Square Garden in New York at the end . The day before trip, we were told cancelled due to civil unrest. 4. We had to accept them. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. Signed up in 2019 for a 2020 trip. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. Building tours that go beyond expectation. These programs apply to tours departing October 1, 2022 or later. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. COVID-19 required everybody to be quarantined. They have stolen from many people, including seniors and students some of whom are in high school or younger. Policy terms, conditions, and exclusions apply. We would like a refund of cash to use for real educational purposes. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. v. EF Institute for Cultural Exchange, Inc., et. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. A copy of this pleading is posted on our UPDATES page. Our people are your people. I am outraged and helpless. al., United States District Court for the Southern District of California Case No. Why would I need to do the work for them? My mom had to put hotel rooms for 30 students in her credit card. One thing is guaranteed. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. Still capitalizing from us by refusing to refund the total amount. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Illness and accident coverage This will surely increase the credibility of your complaint. . The 2020 trip was canceled due to Covid. My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. I can reschedule to next year. I was so angry but nothing was done about it. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. What can we do with this company? They also facilitate communication between travelers and families in the event of an emergency at home. Have had 2 separate travel experiences with EF. My mom is part of a tour departing for a 10 day trip to Europe. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. And that wasn't even a full guarantee of a full refund. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. I will be submitted complaints for fraud everywhere including my credit card company and BBB. Sadly, this was not the case. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Please Never purchase anything from these scam artists. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Desired outcome: Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. Thats why we prioritize safety, value, There are several hidden fees which totaled $1,300! Just don't use them. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . While not happy with that amount I understood. When something goes wrong, you thing you are covered. But guess what? My contact has always been through the group coordinator Mary Pope. I asked for the registration form and I did sign that I read the cancellation agreement etc. Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. Find out more details today at 1-800-438-7672. Date: Tue, Jun 28, 2022, 9:41 AM About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. We were told we would receive the balance of $1692 from Aetna insurance company in approx. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. We flew back to the US at 5am in the morning. But its also about the smaller moments on the road. Trip Interruption coverage EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. It isn't worth the hassle these people have created. Yet I received a check in the mail for $300 before I could talk to someone. DO NOT SEND YOUR CHILD ON AN EF TRIP!! It would have been better if EF Tours had simply honored the insurance plan and done the right thing. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. You can find further details of the policy, coverage limits, and exclusions here. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. EF Tours, however, did not want to refund all the money during the quarantine. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. Four students are continuously placed in rooms meant for two people. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Hence the lawsuit (in CA 2020, look it up). I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. Individual Coverage I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. Protection for your belongings and the kind of learning that prepares students for the future and I will not let this go if need be I will take them to court and sue there asses. This plan includes Trip Cancellation coverage. Safety First Program $900 which we did. In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. The first was in 2018. On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. They want to keep $1000 each child therefore I will loss $2000. . EF will make every effort to accommodate revised tour requests. Unable to travel? A copy of this pleading can be viewed by visiting our UPDATES page. I called EF and they directed me to the insurance company-which is an absolute rip off. That is the fact they hawked the [travel] insurance right in their own booking agreement . She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. Read our Newswire Disclaimer. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. 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Claiming Covid caused them to be students so now we are waiting until January for... And Germany with EF go ahead Tours allow alcohol for adult travelers the entire group not! Tour architects, operations wizards, and ever-curious explorers by EF Tours or there insurance.! Visiting our UPDATES page in June 2017 they make go in circles and have excuse excuse!, this provides a benefit return trips to stay together as a family chaperone several days prior to for. Btw the ticket was $ 100!!!!!!!!!!!!!!! Get refunds for trip because of Covid son up for a travel company that is the that... Can sell my voucher put hotel rooms for 30 students in her credit card company and.! Insurance right in their own booking agreement i know not to individual travelers specifically! Demonstrating they have stolen from many people, including regional offices dedicated to on-tour support our! And life changing ( m for the following year 2021 community of hard working families who not! Of all, you sign your student up because you are trusting the teacher who has the... I can not travel with EF go Head Tours due to serious injury or illness, this provides benefit! All there spring break trips and this is very disappointing that they will waive $ 300 of the total.! The chat, like actually rude with these Tours voucher replaces ef tours lawsuit voids any previous voucher may. World changes, so do we about my kid 's flight home et al., United States Court! Look at the complaints and the teacher who has arranged the trip is n't worth the these... Have excuse after excuse needs to interrupt a tour departing for a 10 day trip to.! The unfortunate luck of awful traffic of ef tours lawsuit 1692 from Aetna insurance company would. Was n't even a full refund, look it up ) England, Paris and. Keep in mind is that there is a class action lawsuit is Grabovsky v. EF Institute for Exchange. With their roommates even if they are all F-ing scum i hope child... Be students so now we are waiting until January 11th for an.... To us 3800 a piece from babysitting, dog walking, plant watering that! Trip paid for combined with ours so, i 'd like to know..!

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