This last spring I tried to call your company come and get the tank I was renting from you. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. All fields are required. No credit card required. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Your company is the absolute worst. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. (business & personal). While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. I needed a company that takes care of my family, so I went with a different company who takes care of my family. I have explained our temperatures dip into the twenties and we have no heat. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. I can't cook without propane, nor can I heat my trailer. They charged us $4.38/gallon. $122.41 The service guy said he was done nothing he can do and pretty much left. We are now down to 1%. 392 I paid the amount billed. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. Will cancel service if possible Stay far away from these folks at all costs!!! and Special Projects, jswope@ugi.comOffice: (610) 796-3463 Find contact details for 700 million professionals. Called back and asked for a manager and was told none were available. I have been an Amerigas customer since 2004. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. Claim it and get a lot of features. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. Which, I'm sure was his intent. million verified professionals across 35 million companies. These is how amerigas treats veterans. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. I then went out to check the tank level. This is not good. Sign up for a free account. Initial AmeriGas Propane complaints should be directed to their team directly. Right now, I try not to use anything with propane. Failure to close account and pick up tank. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. Office: (610) 796-3463 Mobile: (484) 332-1485. It is amazing how incompetent this company is at doing nothing! Find out what works well at AmeriGas from the people who know best. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. Nothing happened. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Billed me $108 for a service call that never happened on 02/04/2023. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. They rip you off for the price of their propane. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. Email. In order to continue to be timely on my bills, I paid the $120.39 bill. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. CorporateOfficeHeadquarters.com is not associated with AmeriGas. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! We have kids and animals and were cold. As a matter of policy, BBB does not endorse any product, service or business. A clear bill with no charges on it . If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. I paid $971 for 300 gallons of gas. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. Ms. Alex Mejia, Customer Service Specialist. Find a different company all together. BBB File Opened: 3/6/2020. I have called customer service 4 times and still I am no further along than before I started. As of February 4th, our tank has been EMPTY. How are these practices legal? New Customers: I have left voice messages that I need propane. My landlord has called at least once a month and been told that they will deliver within a week. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. I have called numerous times and yet, no delivery. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. This review was chosen algorithmically as the most valued customer feedback. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. Business Started Locally: Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? Now we are in the middle of a blizzard and have no heat. AmeriGas bought that company and they started trying to charge rent on the tanks. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. None of the information on this page has been provided or approved by AmeriGas Propane. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. I looked up the phone number for Amerigas and called. Mobile: (484) 332-1485, Brilynn Johnson The official address for their main head office is listed below. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). (Sales figure is modelled). I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. I never paid rent before Ive been. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? In October, 2022, there was a delivery of propane to our property. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. They never showed up. AmeriGas Propane - overcharging the public. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. I just wish your company had more respect for its customers. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. Hi, this is the worst company I ever dealt with. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. An email response later said our check would be processed within 1 to 2 billing cycles. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. This will surely increase the credibility of your complaint. 48 hours? click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. {{ userNotificationState.getAlertCount('bell') }}. Why am I being penalized for something that all began from your error? On 2-08-23 I received a delivery to fill my tank. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Manager Media Relations (916) 216-7715, Alexandra Spooner The cost was $459.64. Compare pay for popular roles and read about the team's work-life balance. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Pennsylvania Is AmeriGas a good stock? Desired outcome: I can live with that part. Worst company ever!!!! I need by money returned to me expeditiously. 1-800-263-7442. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We called when the tank was at 8%. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 Search over 700 Maybe one could return my call the next day, I was told. There are 854 companies in the Amerigas, Inc. corporate family. I want tank removed. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. 2,076 complaints closed in last 12 months. Cost. Pick up tank issue check for unused propane! I need by money returned to me expeditiously. Learn more. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? We cannot wash clothes or use our stove. Click here to get notifications about new complaints of AmeriGas Propane. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. Read full review of AmeriGas Propane and 1 comment. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. This is the WORST company that has EVER existed. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. And they will charge you tank rent while it is sitting there, happened to me. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . Claim it and get a lot of features. UGI owns AmeriGas, the largest propane marketer in the United States. All I get is a bunch of crap and excuses! I have had no heat in my house for 3 days with below freezing nights. Payments can be made via phone, mail, or online. And, by the way, this is an overseas answering service and they couldn't care less about customer service. No response. Copyright Coporate Office Headquarters -2023. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. I placed and paid for my order on Feb 13 when I was at 20%. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. 610-337-7000 ext 7656, UGI Energy Services AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. Please log in again. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How do I contact AmeriGas local office? This place has absolutely the WORST customer service I have ever dealt with. I have contacted the local office. AmeriGas's President is Paul Ladner. Desired outcome: Looking for more information? They haven't yet, and I don't know what I will do when I run completely out. Executive Assistant worst company ever. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. Please help me get them to pick the tank up. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. This company is a propane supplier for both businesses and homeowners. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. I then went out to check the tank level. Please send your truck to service our tank! After creating account, I was given conflicting information on a constant basis. Propane delivered as soon as possible. It is at 28 %. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for What happens when you have 2 vision plans? What I am upset To whom it may concern. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. I am not paying for removal of a tank that I have been renting for years! Alexandra Spooner . 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. 2023 AmeriGas Propane, Inc. All Rights Reserved. - Everything about this company is terrible. Is this your company? Phone calls do nothing. See the full leadership team at Craft. They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. 3 years of deliveries and Amerigas has never delivered by their dates. BBB Business Profiles are subject to change at any time. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. I always prepay my gas for the winter. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. I would appreciate a call and acknowledgment of this email. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. This week, that tank is still here and I called customer service again. AmeriGas Propane has resolved 37 complaints. Sr. Director, Investor RelationsMorrisTa@ugicorp.com We need gas now or by Friday because its gonna be 13-23 degrees. Desired outcome: No check. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. The dividend payout ratio of AmeriGas Partners is 172.73%. I paid the amount billed. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. I understand why the tech disconnected the tank back in March because no one was home and they didnt want to be responsible if something happened but no one called me to tell me this I found out from my contractor whos working at my second home.

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