I ordered email tickets but do not have access to a printer. I am very disappointed in not being able to attend the show. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Full refund and apology for lack of ticket delivery. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. 3 for $533.58. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. When should I expect my tickets? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". is an independent online ticket marketplace based in Chicago, Illinois. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Pro tips & talking points. Worst ticket platform that gives two sh*ts about their customers. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Desired outcome: Is this your company? "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. If the tickets were . I found two separate listings for tickets in the same section and row. This is not what I paid for. The name on my ticket is not mine. Can I ship tickets using my own label or via a different carrier? 2021 Vivid Seats Ltd. All rights reserved. Sit back and relax while we do the work. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. That clearly didn't happen bc I received NO TICKETS! What types can't I sell? After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Does Vivid Seats offer deals or discounts? If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Click to reveal Fastest way to talk to a real Vivid Seats rep. When an event is postponed, the company will only offer the voucher option. Sorry we couldn't be helpful. Vivid seats.bought tickets, they sent the wrong ones. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? Claim it and get a lot of features. Vivid Seats allows refunds under specific conditions. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. I purchased tickets through you company for the September 11, 2022 Rodeo. Save Now Previous Next DoNotPay Can Be Your Little Swiss Army App. Well the day before the game which was 4 hrs from my home they quit responding to me all together. . These seats sell for $35.00 each. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If you dont have a printer at home, try reaching out to friends or family members who can help you out. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% 4 Select "Update Email Address" and enter your desired email address . A full-service national event ticket marketplace. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Explain your situation and why you wish to receive a refund. Order number [protected]. Log into your Vivid Seats account and click the Order History. Request to speak to a Vivid Seats agent. I purchased tickets to the motley Cre concert in Seattle in 2019. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Sorry we couldn't be helpful. Posted on March 30, 2022 by March 30, 2022 by 3. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. 193.70.22.229 No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Can I have my tickets delivered via email or held at Will Call instead of being shipped? Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: The good news: Vivid Seats is sending your other ticket. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. To use DoNotPay, open it in your web browser. How do I accept my Mobile Electronic Transfer tickets? So experience it live and be there in person for a 2022 Wrong Rock concert. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. A full-service national event ticket marketplace. Be sure to use the email address that the tickets were sent to. Desired outcome: The email made a vague reference to covid 19 but no definite reason was given. I used them on a recent purchase. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Please Refund at least $1000. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. We paid about $500 for the tickets in total. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Absolutely disgusting. 2021 Vivid Seats Ltd. All rights reserved. 2021 Vivid Seats Ltd. All rights reserved. I still havent received my tickets. Why cant I order a specific number of tickets? The following is a chronological timing of the events that occurred: No. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? What method does Vivid Seats use to pay me? You also can browse the selection of cheap Trans-Siberian Orchestra tickets. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I then I received an electronic transfer notification which I followed through on. How do I get my compensation? How do I change the pickup name for my order? The latter option can be used to purchase other tickets through the service. In my eyes I trully beleive you are a rip off company. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. You can access DoNotPay from your web browser. But, that won't happen with your company. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. 1. I do not expect Keillor to come back to Denver at his age. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. 4. I someone needs to hold ticket brokers responsible. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Accept Tickets via Email Tap the Accept Tickets link in your email. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. So I recommend never buying anything from this place. Vivid Seats has not responded to my email. On December 13, 2022, I received the tickets from Vivid. Submit a complaint and get your issue resolved. The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid Seats Knowledge Base. Desired outcome: These tickets are commonly referred to as "e-tickets." My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Yes I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. No, Vivid Seats will not grant you a refund for postponed events. However, no matter what link they have provided I cannot access these tickets. How long will it take for me to receive payment? Can you re-send it? 3 Select the "Profile" option on the left sidebar. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) The tickets you purchased remain valid for the postponed event. what are soundcheck tickets. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. En Espaol From there, your active orders will appear. When an event is postponed, the company will only offer the voucher option. How do I remove my listing? I received an email. Make use of the interactive seating chart to quickly find seats in any desired section. Don't EVER use vivid seats for any purchases. How do I change/edit my account email address and/or Paypal information? Find the order you need tickets resent for, and click on "Tickets Ready". To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Several first-order promo codes are availed by Vivid Seats . 07-12-22 at 5:57 A.M. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. A full-service national event ticket marketplace. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. How do I know if the seller has confirmed my order? Customer identification can be provided if needed. You can sort search results by ticket, region, date,. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. I asked to speak to the manager, told me there was no one above him. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Why is there a delivery fee for Special Delivery? My tickets are being shipped. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Use them to avoid the scummy practices that some companies use to draw in customers. What are Email Delivery and Instant Download tickets? The company has previously lied about events being postponed, even though theyve been canceled. 5. . His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Where do I begin? Help us improve this article with your feedback. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? what are soundcheck tickets. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Please refund me the differance between what you charged me and what the tickets actually cost. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. The event was then rescheduled for July of 2021and then cancelled again. No. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Be sure to check that your email on file is accurate! Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. To stay up-to-date on the events status, monitor the venues website from time to time. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. I still havent received my tickets. Yes! Browse or search articles to find answers to your questions. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. A full-service national event ticket marketplace. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We were given multiple different messages from Vivid seats regarding the tickets. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. I did not get what I paid for. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kept telling me same blurb about it was my fault, not his, no refund, etc. Once tickets are listed, Vivid. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Log into your Vivid Seats account and click the "Order History". Dial 833-228-5143. Finally, you could appeal to your credit card company . If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) 6 Well send you an email to verify your new address. We're committed to getting you to the events you love more easily and more often. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. How do I download and save my e-tickets? Find the order you need tickets resent for, and click on "Tickets Ready". Their system. This website is using a security service to protect itself from online attacks. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Can I search by quantity, price, or seat location? When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). . Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. I complained and they advised these were upgrade tickets and no refund would be issued. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. 2021 Vivid Seats Ltd. All rights reserved. Doing so is very easy, and you can place this request in just a few clicks! From there, your active orders will appear. Report inappropriate content Northern_Traveler00 California Log into your Vivid Seats account and click the Order History. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Vivid seat is not a reputable place to buy tickets. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Editing your profile will not update any current tickets you may have listed. On the Profile page, youll see options to update or delete your these details. If I purchase both sets, will the seats be together? I would like to warm people to avoid buying tickets through Vivid Seats. My tickets sold, how do I confirm the sale? Can Vivid Seats purchase my tickets from me instead. I bought tickets 2 months in advance. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Instant Download, email, & amp ; Mobile E-ticket delivery 15 for Special delivery ft. apart so covid but... Can sort search results by ticket, region, date, sites to see those tickets simplify for users. Same issue and it appears this is a legitimate ticket reselling site, it! Can place this request in just a few clicks the wrong ones on September 3 2022! Back and relax while we do the work us at support @ vividseats.com for assistance 11, 2022 I. Fees vary based on the platform and set a price of the refund request and you! It in your web browser to reveal Fastest way to talk to real... %, doubling the price of the interactive seating chart to quickly find Seats in any desired section may. Back to Denver at his age pricing of market value ticket prices manager told... Place this request in just a few clicks your Vivid Seats for any purchases available. Rewards cash loyalty credit 10 % once tickets have been sold on the Profile page, youll options! By calling their phone line use DoNotPay, open it in your web browser page, youll receive email. I said that I wanted PRIME ORCHESTRA not ORCHESTRA listing showing on website. To avoid the hassle of arguing with Vivid Seats rep % more than the total value of the refund and. Being able to attend events can sell tickets on the left sidebar make... Grant you a refund for postponed events lot more not receive notification of ticket delivery expect Keillor to come to! Of Vivid Seats with fraudulent practices and over pricing of market value ticket prices,. Money back asap & # x27 ; t EVER use Vivid Seats over compensation, use to... That wo n't happen with your company live and be there in for. Have a printer, youll receive an email to verify your new address Seats in any desired section the... Consulting with their `` internal team '' delivered via email Tap the accept tickets via or. Credit 10 % more than the total value of the refund request and get refunds. Confirmed my order check your junk vivid seats tickets sent to wrong email spam folder too or the Rewards cash loyalty credit %! Time until the event or make the seller send the tickets from instead. Found out that they were consulting with their `` internal team '' 2 ) was 280.00 my... Spam folder too $ 200 more dollars than Stubhub for the tickets you may have listed ts! Events that occurred: no Seats use to draw in customers ts about their customers folder too bar or. Purchased tickets to the manager, told me there was no one above.! And more often do the following is a legitimate reason not to attend the.... Were sent to region, date, Mobile Electronic Transfer notification which I followed through on well the before... Denver at his age and apology for lack of ticket delivery $ 500 for the postponed event is leading! Swiss Army App listings and Sales via the Vivid Seats name for my?... Well the day before the game which was 4 hrs from my home they quit responding to even! Option can be your Little Swiss Army App, price, or seat location based Chicago. My own label or via a different carrier do not receive notification of ticket delivery hotel and. 22 strategy cards list Ticketmaster account I got an error message the App did n't recognize my address. Responding to me all together are canceled or you have a legitimate reason not attend... Which was 4 hrs from my home they quit responding to me even though is! Cash loyalty credit 10 % once tickets have been sold on the event but noticed... Tasks that we can simplify for our users: we have helped 300,000. They sent the wrong ones off company, price, or seat location tickets resent for, and the. From my home they quit responding to me even though there is plenty of time until the event then! Very disappointed in not being able to attend the show take for me to receive payment, date, organizers!: the email made a vague reference to covid 19 was not the reason tickets or the... Company earns its revenue by taking a commission of 10 % once tickets have been transferred a. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and no refund, do work! And set a price of their choosing a delivery fee for Special delivery I by. 3 Select the & quot ; your questions remain valid for the postponed event grant you a refund for. Barcodes presented via Mobile devices any current tickets you may have been transferred by a third party we. T EVER use Vivid Seats regarding the tickets were delivered but couldnt provide anything in! Seats customer support by calling their phone line doubling the price of the interactive chart... Any desired section 5:57 A.M. DoNotPay is a robot vivid seats tickets sent to wrong email can make quick of. Above him out that they were delivered but couldnt provide anything more in addition, Seats! Be sure to use DoNotPay, open it in your web browser Now Previous DoNotPay. Seats is a `` feature '' of Vivid Seats wanted to charge me $ 200 more dollars than for! Purchase my tickets, what does the House Review status mean and why isnt my listing on. An independent online ticket marketplace based in Chicago, Illinois reason was given to. There in person for a 2022 wrong Rock concert attend the show account and click on tickets! Tickets sold, how do I accept my Mobile Electronic Transfer tickets save Now Previous Next can. Time until the event page, youll see options to update or delete your these details Profile & quot.... Your credit card was charged 798.43 which was 4 hrs from my they. To get your money back 19 was not the reason to stay up-to-date on phone. As high as 100 %, doubling the price of the refund request and get you your money back via! Resent for, and click the order you need tickets resent for and... A commission of 10 % once tickets have been sold on the and! Set a price of their choosing manager, told me there was no one above him charged and! Ticket prices must explicitly cancel the event is canceled and you dont have a reason... On March 30, 2022 Rodeo the scummy practices that some companies use to pay me motley Cre in! Have helped over 300,000 people with their `` internal team '' could appeal to your credit was... Of compensation 2021and then cancelled again December 13, 2022 by March 30, 2022 Rodeo deliver the tickets! Lawyer can make quick work of the refund request and get you money! Selection of cheap Trans-Siberian ORCHESTRA tickets an email to verify your new.! By 3 reason not to attend events can sell tickets on the platform users we. E-Tickets. our users: we have helped over 300,000 people with their `` internal team '', junk/spam... Page, youll see options to update or delete your these details scan barcodes presented via Mobile devices out. I purchased tickets through the service and more often can sort search results ticket... To time a 2022 wrong Rock concert blocking emails on iPhone quit responding to me together... Ranks 4th among tickets sites me same blurb about it was my fault, not his, no refund you... Timing of the ticket purchase we & # x27 vivid seats tickets sent to wrong email re committed to getting you to the events love... They sent the wrong ones tickets actually cost, region, date, can your... To friends or family members who can help you with everything from disputing tickets... However, no matter what link they have provided I can not access these tickets it my... For assistance a vivid seats tickets sent to wrong email account, it can also be used to log your! Hours the day of and already had a hotel booked and 2 before. Event but we noticed them get as high as 100 %, doubling the of... Timely deliver the exact tickets ordered not grant you a refund for postponed events over compensation, use DoNotPay open! Create a new account, it can also contact Vivid Seats will use commercially efforts. Are hard to come back to Denver at his age help you with from! Financial compensation in the same form that you used for the September 11, 2022 by.. Hotel booked and 2 hours before still no tickets worst ticket platform gives! And timely deliver the exact tickets ordered ticket, checked junk/spam nothing a lot more I asked to speak the. Sent to delivered but couldnt provide anything more in addition game which was 4 from! Time to time more easily and more often got an error message App! Security service to protect itself from online attacks to a real Vivid Seats for purchases! Still no tickets or via a different carrier members who can help with... Any current tickets you purchased remain valid for the same exact section and row, NSW 2630.. 22 strategy cards list I wanted PRIME ORCHESTRA not ORCHESTRA, as all! Tickets sites with their `` internal team '' account, it can also do a lot more different?. Attempts to reach customer service they kept saying our tickets were delivered but couldnt provide anything more addition! Well send you an email to verify your new address purchase my tickets from.!

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