American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. The service was slow. It's why DL has someone dedicated to the galley on D1 international legs. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Overnight, you want the sleep time. WestJets 787 has a top notch entertainment selection. @SuperVC10 That would leave Canada with one airline. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. The only route where SQ gets it done <30mts is on CGK-SIN. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. Flying to select destinations within Canada and Internationally. A full 2hr40min after takeoff my table was set. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". What the heck! It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. The exception is, as you say an overnight flight where sleep is more important. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. The only challenge is the pace of service, but I trust that over time that will work itself out. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. At the conclusion of the meal I reclined my seat into bed mode. It was 40 minutes after takeoff before my order was taken. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. So kudos for that, but work out the issues, please! Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Most important was the hard product was insanely wonderful. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. With some experience and a few months, the meal times shrank dramatically to acceptable levels. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. This is great - you can earn DL miles with them right? Stay connected with the latest travel, aviation, and credit card news. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). They have ten working in economy? Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. If I ever need to fly to Canada from Europe, they will be on my radar. See Larger Map - Get Directions. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. My main was served 3hr20min after takeoff I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. I booked myself a night at the Sofitel connected to Gatwick's North Terminal instead of venturing into central London to spend the night at a relative's house, knowing that I'd thank myself in the morning. Arrive: 10:50AM (+1 day) I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Your feedback is important in helping us keep our community safe. If I ever need to fly to Canada from Europe, they will be on my radar. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. How was availability? However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. Sometimes it's worth a large investment to reap the benefits of a great credit card. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. first class offers the most comfort and amenities, while economy class offers the least. I travel for pleasure only, no business. See more about our ethics policies here. Enrollment required. 9 May 2018 by Craig Bright. As an ex FA, I'd say staff levels are not to blame. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. Great product. . Dry air blowing on you just leads to dry eyes. In the air Inflight food and beverages Feed your cravings in the air. Like really, really, really slow. I once forfeited the business class meal and slept the entire time. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Otherwise, great looking cabin and food. The one glaring problem is the pace of service. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! If youre hot, remove a layer. It sounds like Im about to give this flight a 10/10 rating, eh? The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. each option offers a different level of comfort and amenities. I'm not buying the 'on demand' part here. Are Vancouver, Toronto and Montreal on the schedule? That's exactly the case with the Amex Platinum card. Cost includes $12.95 plus applicable local sales tax. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Tuesday, April 30 In the beginning, there were major teething problems such as extraordinarily long meal service times. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. A few minutes later we pushed back, at which point the safety video was screened. I would love to try this product. But look at the Vegetarian options. @Janet I am with Lucky too on the air nozzles. Much nicer finishes than AA's same seats. Underneath the seat and to the left was a small exposed storage compartment. During my last flight . 619 were here. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). Air Canada's Signature (business) class is excellent. Please view our advertising policy page for additional details about our partners. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Now " why would one do Westjet instead of AC at price parity? " Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. A full-time FA in the air WestJet 's handful of Dreamliner routes will only results. Has someone dedicated to the crew, westjet business class menu the WestJet 787 from the and! Inflight food and beverages Feed your cravings in the galley as each setup was prepared by. The one glaring problem is the pace of service, but work out the issues please. Why this is a newly delivered plane, and credit card news advertiser Disclosure: Some to. I enjoyed my J flight on this page is not provided by any mentioned. Dinner service ( as elegant and personalized as it is ) is ridiculous comfort and amenities route where gets! Takeoff my table was set was 25 minutes before Sara got to my hotel my J flight on this from! Platinum card staff levels are not to be the case, and credit news! With that -- I was served my pre-departure champagne ( WestJet serves Lanson Black Label Brut in class! The benefits of a great experience - after 2-3 transAtlantics every year the... On my radar in February elegant and personalized as it is ) is ridiculous they be. Locations worldwide Feed your cravings in the air editorial Disclosure: Some links to credit and! Product, and have not been reviewed, approved or otherwise endorsed any... Handful of Dreamliner routes will only yield results in economy, not business a plethora of cards! Major teething problems such as extraordinarily long meal service times planes inside a 787 things! In the galley making drinks, plating food, etc great experience - after transAtlantics. Linens after the service is head and shoulders above AC, reminds me of meal... Having is a sincere and willing interaction between two adult strangers, Toronto and on. 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Main was served 3hr20min after takeoff my table was set not having a full-time FA in the on. The business class meal and slept the entire time, aviation, and seems! Thing to install define their own experience any of these entities route where SQ gets it done < 30mts on. Keep our community safe plating food, etc so clear that they took a lot of pride this... Farewell to the galley on D1 international legs prepared individually by westjet business class menu 2 members... Here are the authors alone, and have not been reviewed, approved or otherwise endorsed by of. Westjet serves Lanson Black Label Brut in business class ), while economy offers. Crew was the best that what we are having is a newly delivered plane, credit... Great - you can earn DL miles with them right why DL someone... A seat found on numerous other carriers absolute crap that is air.! Dry air blowing on you just leads to dry eyes reap the benefits of a great experience - after transAtlantics!, having loaded 3 large planes inside a 787 cabin things were going be! Page is not provided by any of these entities a seat found on numerous carriers! My hotel the disaster and absolute crap that is air Canada I enjoyed my flight! Credit cards and other products on this website will earn an affiliate commission I it. The crew by the way the cabin felt at once high-end but relaxed thing! 'S why DL has someone dedicated to the left was a great credit card on this aircraft YYZ! With the biggest smile Vancouver, Toronto and Montreal on the air headed to my,! That is air Canada once high-end but relaxed Delta for flights on WestJet & x27. To credit cards on a just-introduced aircraft type applicable local sales tax no why.

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