Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. It was mostly not pretty, and it was laced with magical thinking. Tony Xu: Oh actually I dont have one. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. They listen to the Project Practical is a management and career blog that was created by business professionals. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. Thats easier than more time pressure and greater perishability. PM basics such as product understanding . Maybe they wouldnt happen the same time period that we were working on improving the inputs. Thank you again for joining us. We experienced strong delivery sales out of the gate.. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. I never hesitate to take calculated risks and try new approaches. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Soon, a new group Wall Street investors will pick a side. I think, I forget who studied this, maybe Im gonna blank on the author. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. I approach conflicts by first listening to both sides and understanding their perspectives. So Ill be quick. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Were missing the measurement of something. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Joy Huang: Nice. Mr. Xu said the challenges were par for the course. Where do you think the DoorDash product will be in 5 years? I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Teamwork and cooperation are the primary keys to success in any work environment. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Hungry people. And then letting the score take care of itself, I think those are things that we both had to solve. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Give an offer on the spot. Could you see DoorDashs last-mile fulfillment model be applied well and why? To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Interview questions and answers were updated by William Swansen on September 28th, 2021 As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And so this is what I mean when I say you cant influence that. Thats most of the time what is actually happening. DoorDash turned a profit in certain cities. The grow part of our mission is really exemplified by the marketplace, thats our app. Tony Xu: Sure. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. Joy Huang: Be careful what you wish for, Tony. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Jenna: And what other industries or verticals? And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. doordash critical thinking interview. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. They dont necessarily sell through DoorDash. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. But I think having that understanding and then having the patience, if you will, to keep working the inputs. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. It took some time to figure out how do you actually improve these inputs? I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. And so, I dont think theres necessarily one set of things you have to learn. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. I believe such a company will provide me with many opportunities to advance my career and develop my skills. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. My all-time favorite food is Pizza. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. We werent looking necessarily at outcome metrics per se. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Joy Huang: With that, Tony. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. And so thats why we needed capital. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. We learned by doing deliveries we learned by working alongside restaurateurs. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. For me, that meant language, that meant earning income to buy Nintendo. Is this a service that restaurants would actually pay for? You will be asked to discuss your take-home assignment during this interview. Restaurateurs who complained DoorDash delivered their food without permission. And I think if you can do that, and if you can set that at the beginning of your journey. Im Joy Huang, an MBA student of the class of 2021. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Adding real-time order tracking and notifications for customers. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. For now, DoorDash is focused on making the food part work. For DoorDash, going public is a necessity.. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. If youre looking for a promising career, DoorDash might be the right place for you. Its a very important part of what we do. Its always been about how do we grow and empower local economies? In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. The second thing is that you have to have a bias for action. Other merger efforts have flopped. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. We review 5 of our favorite Doordash interview. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. Interested to advertise with us? They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Making the website more mobile-friendly and responsive for customers on the go. Thanks for having me. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Joy Huang: Thats a really good mental model to have. Competitors who cant keep up with its aggressive growth. Joy Huang: Thank you both for the questions. SoftBank and Postmates declined to comment. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Doordash values are on this page but organized poorly - https://careers.doordash.com. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. We were looking a lot at the input metrics. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. Well, again, crawl, walk, run, as I like to say. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . We believe that true innovation happens when everyone . And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. This resulted in a satisfied customer who praised our company for excellent customer service. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. The food must be delivered hot and fresh within the estimated time. And so, I think the second best thing when you dont have full control is that you plan for the variance. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. We always wanted, at DoorDash, to be a person who showed up with a check, he said. +1, got my DoorDash technical interview today as well. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Nobody thought it was a good idea.. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. What are the principles that you rely on as a leader during the toughest times? And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. I think we have maybe 30 seconds left. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. As DoorDash grows, he said, theres going to be more tension.. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Make room at the table. As a result, the customer was satisfied with the resolution and continued to use our service. But thats at least what I found in our journey thus far. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works.

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