If you aren't sure what your Quest username is, open the. I will play around with network settings, firewall, anti virus settings. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. ; Double-click Remote Desktop Users, and then click Add. This is done this way so that if another driver decides that the ACPI mechanism is still needed it can instead . If you have an Intel based laptop, make sure you have the, You have HDR / WCG enabled in your Display Settings, You have VPN or anti-virus software blocking connections to your PC. If you are, follow the instructions in Create a host pool with PowerShell on how to reinstall the side-by-side stack. Cause: The account being used doesn't have permissions to join VMs to the domain due to compliance and regulations. What's a remote desktop connection broker? You can access Windows Update by: You can prevent most of these connection problems from persisting with some preplanning, and good remote desktop troubleshooting skills. Virtual Desktop Quest keeps saying "Computer is unreachable" Hi. Sorry, our virus scanner detected that this file isn't safe to download. VDI monitoring tools are also a great place to start looking for problems. It isnt a firewall or anti-virus issue. Employees can access work desktops from home and the road, and you can tap into the computers to fix a problem, show the user how to do something, or perform other administrative tasks. To delete a virtual desktop, first hit Windows+Tab to open Task View. The CredSSP provides a means of sending user credentials from a client computer to a host computer when an RDP session is in use. To learn more about this policy, see Allow log on through Remote Desktop Services. But when I try to connect to my PC in virtual desktop, I get the error "Computer is unreachable.". It is listed with the correct pc name but "unreachable". If it works, then some rules or settings are blocking inbound connections to the RDP/NX service. Cause 1: RDAgentBootLoader service has been stopped. This is a mesh network? If there are any open apps or windows on the desktop when you close it, they are moved to the desktop immediately to the left of the one you're closing. Fix 1: Launch Task Manager and, if the Service Tab reports a stopped status for RDAgentBootLoader service, start the service. Confirm the account has at least Contributor permissions on the Azure subscription or resource group. VMware ESXi users must decide: Should I stay or should I go? The latest vSphere release offers expanded lifecycle management features, data processing unit hardware support and management During Explore, VMware tried to convince customers to use its technology for building a multi-cloud architecture. Problems that mobile workers might run into include blocked certificate-based VPNs, high-latency connections and intermittent connectivity. Copyright 2008 - 2023, TechTarget Hi. The template automatically installs the Azure Virtual Desktop Agent and Azure Virtual Desktop Agent Boot Loader. Do Not Sell or Share My Personal Information, Remote desktop troubleshooting for IT administrators, How to fix 8 common remote desktop connection problems, How to troubleshoot an RDP remote session stuck at configuring, 6 steps for when remote desktop credentials are not working, specific to an individual client, the network or a terminal server/Windows server, 3 Transformative VDI Use Cases for Remote Work, Is DASH Enough? Dont leave the firewall off! How are UEM, EMM and MDM different from one another? Virtual desktop - computer is unreachable? Sorry, our virus scanner detected that this file isn't safe to download. For Microsoft Windows 10, the Azure Virtual Desktop side-by-side stack is enabled with enablesxstackrs.ps1. NAT settings possibly but I don't understand how it all works and will update here when I find a solution. I really like these Tutorial, it helps me allot to understand and use iptables. Best would be reaching out to VirtualDesktop (they also have a discord server:https://discord.gg/mHtg4VfDfV). ; In the details pane, double-click the Groups folder. Firewalls can also cause a lot of problems, so don't just dismiss them without testing them first. You have Avast, AVG or McAfee installed, uninstall them as they will prevent Virtual Desktop from working correctly. Now, the RDP only works if both the client and the RDP host use an updated CredSSP provider. Create an account to follow your favorite communities and start taking part in conversations. starting having this problem since the last update and am unsure what the cause is. I get an error on the desktop that says 'Unable to connect to the Virtual Desktop Service', Your anti-virus or a problem with Windows is preventing the installation of the service. If you see either of these messages, it means the image doesn't have the latest Windows updates installed or you're setting the Remote Desktop licensing mode through group policy. IT should understand the differences between UEM, EMM and MDM tools so they can choose the right option for their users. How do I run Steam games in Virtual Desktop? Fix: Confirm the items in the following list. VDI desktop agent unreachable. Virtual Desktop. Both remote and virtual desktops use protocols to connect to sessions, and both can have connection problems. If users are working from home, they should consider shutting down any other devices -- for example, someone streaming Netflix in another room -- that may be consuming internet bandwidth. Do you see a Not on same network warning under your computer name? I get a black screen when trying to watch Netflix, Hulu or other streaming service? Fix: Follow these instructions to install the side-by-side stack on the session host VM. Once you are connected through a VNC Client, you should see a critical error on the screen or a total freeze of the system. You can find a full list of the new updates above. If it doesn't work, you know the problem is with the network hardware or with the servers. Open Task Manager and start the RDAgentBootLoader service. Watch movies, browse the web or play games on a giant virtual screen. Run the installer for the new version of the Azure Virtual Desktop Agent. The following section covers troubleshooting issues that apply to the Azure Virtual Desktop Agent and the token. Frank Lazar To make sure you have the proper permissions assigned, complete these steps on the remote server: You could also experience remote desktop connectivity issues if you exceed infrastructure capacity. To check if your network endpoint trusts your certificate authority and import any required certificates, complete these steps: Many remote desktop connectivity problems can be traced to DNS issues. Use Remote Desktop Protocol (RDP) to get directly into the session host VM as local administrator. One policy that might cause this error to appear is "Allow log on through Remote Desktop Services security policy.". From command prompt, use the following command: VMname is the machine name of the VM with the malfunctioning side-by-side stack. If you have an Optimus laptop, right-click the desktop and click Nvidia Control Panel, then Manage 3D settings. The session may appear to freeze, or you might see a black screen. To expire a DNS resolver cache, follow these steps: Clients may also have trouble connecting to a host if they use an external DNS server that is unable to resolve hosts on the organization's private network. All Discussions Screenshots Artwork Broadcasts Videos Workshop News Guides Reviews . I had it working at my friend house and now it says computer is unreachable. Dropped connections Install PSPing on the session host VM where the agent is running. I have the same problem. How to enable Internet Explorer mode on Microsoft Edge, How to successfully implement MDM for BYOD, Get started with Amazon CodeGuru with this tutorial, Ease multi-cloud governance challenges with 5 best practices, Top cloud performance issues that bog down enterprise apps. Just start your games as you normally would and they should appear in Virtual Desktop. I will play around with network settings, firewall, anti virus settings #2 Actually I use mobile data, but I have asked other peaople that use the same ISP and service, and for them it works. I bought Virtual Desktop on the Quest store, I downloaded Virtual Desktop Streamer (v1.17.0), I put my Oculus username into Virtual Desktop Streamer correctly, My PC is connected to ethernet directly from the WAP. Cause 1: VMs are on a virtual network that's not associated with the virtual network (VNET) where the domain is located. Make sure you allocate resources correctly when you're planning and deploying a VDI. As an alternative, you may be able to connect to a remote system by specifying its IP address rather than a host name. For example, the client and the server may both run Windows Defender Firewall, and there will probably be one or more hardware firewalls between the two systems. We'll send you an e-mail with instructions to reset your password. 7. Espaol - Latinoamrica (Spanish - Latin America). Virtual machine (VM) is unresponsive. Cause: The account used to complete the domain join may have multifactor authentication (MFA). Fix: Follow these instructions to manually update the agent. If your operating system is Microsoft Windows 10, continue with the instructions below: From the VM running PsExec, open File Explorer and copy disablesxsstackrc.ps1 to the system drive of the VM with the malfunctioned side-by-side stack. Please try again in a few minutes. Once you are logged in (with VNC), you can open the task manager (or service manager) and check if the RDP/NX service is running properly or if they need to be restarted. It seems it might be a router settings issue. Problems that mobile workers might run into include blocked certificate-based VPNs, high-latency connections and intermittent connectivity. When workers access a remote desktop, it's like tapping into a full computer that's going about its computer life elsewhere. your virtual desktop is offline due to wrong network card settings RDP/NX service is not reachable due to misconfigured VPN RDP/NX service is not running or giving (internal) error misconfiguration of the firewall (or antivirus) running on the virtual desktop you are behind a firewall which filters the TCP port needed to connect to RDP/NX When the node (aka server) where your virtual desktop resides is in maintenance or not reachable, you can see a notice stating that on the top of your dashboard. The new Virtual Desktop allows you to play PCVR games without the need to patch it through SideQuest! Virtual desktop infrastructure (VDI) refers to a type of desktop virtualization that allows desktop workstation or server operating systems to run on virtual machines that are hosted on a hypervisor in on-premises servers. When the Azure Virtual Desktop Agent is first installed on session host VMs (either manually or through the Azure Resource Manager template and PowerShell DSC), it provides a registration token. New comments cannot be posted and votes cannot be cast, A place to discuss the Meta/Oculus Quest and Quest 2, Press J to jump to the feed. The most common reasons for remote and virtual desktop connectivity problems stem from exceeded capacity or issues with networks, firewalls, SSL certificates and network-level authentication. Sorry, we're still checking this file's contents to make sure it's safe to download. Cause: The side-by-side stack isn't installed on the session host VM. This setting is especially common for Wi-Fi networks found in some hotels, airports and coffee shops. I have tried to uninstall and reinstall everything, also have changed my ISP two times (because of the double NAT thing). I have been looking for hours for a solution but cant find s h i t that actually works. How to enable Internet Explorer mode on Microsoft Edge, How to successfully implement MDM for BYOD, Get started with Amazon CodeGuru with this tutorial, Ease multi-cloud governance challenges with 5 best practices, Top cloud performance issues that bog down enterprise apps. People do this to watch movies, browse the internet, or play PC VR games inside the Quest. They interrupt employee workflows and create more work for you. If you have anti-viruses other than Windows Defender, they could be preventing the app from launching correctly. It stopped working after I sideloaded the steam vr version for it but going back its not working again even after resetting it. Virtualization separates the physical computer from the software and delivers an isolated OS to users. The fix for this problem is to modify the client's IP address settings so it uses one of the organization's DNS servers rather than an external DNS. Visit the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the product team and active community members. : //discord.gg/mHtg4VfDfV ) or other streaming service interrupt employee workflows and create more work for you from. Preventing the app from launching correctly session may appear to freeze, or you see. Nat settings possibly but I do n't understand how it virtual desktop computer is unreachable works and will update here I... Connections install PSPing on the session may appear to freeze, or play games on a giant screen..., AVG or McAfee installed, uninstall them as they will prevent Virtual Desktop from working.... Have Avast, AVG or McAfee installed, uninstall them as they will Virtual! Side-By-Side stack on the Azure Virtual Desktop to my PC in Virtual Desktop Tech to! Trying to watch Netflix, Hulu or other streaming service that might cause this error to is! 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