However it might be permanent and the phone fails to load correctly until the problem causing it is solved. We recommend you use the new cables included in your kit. Its really odd that both boxes have had it, but youve eliminated everything else. Tap on the TV option at the bottom of the Overview menu. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Editorials Mobile What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Software Nuts. Using the Contour Settings Menu. In the box with each mini are all the cables you need, labeled so its easy to understand. Learn How to Use the Contour 1 Remote Control. Select Troubleshoot. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. You might want to get a replacement unit if your cable box is causing the problem. Thats why we recommend using your own high-end WiFi router. Use the left and right buttons in the remote to get to Settings. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. How do I fix this? The Xi6-T progresses to the "Welcome. There are two ways to do this: Press and hold the Power button for around 10 seconds. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Weve all experienced slow internet with Cox Cable. For more information refer to Understanding Data Usage. First of all, restart your router. Mobile The X1 boxes need a better cleaner signal to the box than the old Motorola does. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. You might need to schedule a technician to come to check your home. mg The Contour receivers may not be linking together. Is it possible that the cable TV signal is down at the street but not the Internet? It will not move past that. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. I so appreciate your time in helping me with this issue. A TV receiver reset may take up to 15 minutes. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Otherwise, reach out to Cox for help. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Its possible that the fault is with your Xfinity Remote. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Cookie Notice A modem is usually a black box with a cable and an ethernet cord coming out of it. The reset process of the set-up box will begin shortly. It refreshes the system entirely and gives it an extra boost of speed to function. If the light keeps blinking, it indicates something is probably wrong with your device. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? JavaScript is disabled. It was immediately able to connect, update firmware, and activate using that same coax connection. Then, you have to wait 48 hours or longer to hear back. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. (why you have internet). You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Learn how to set, access and manage your DVR recordings. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I've been screaming at their automated system. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. ones on the opposite end would need to be the shortest runs of coax cable length. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? You've eliminated everything on your end that we would've asked you to check. Sometimes Cox cable and phone use the same modem. The one I have is CSMAPDU9VP. This is exactly what I feared. I thought this was oddsince the first DVR box is 5.00/mo. If youre still having internet connection problems, you can reset your gateway. 0 Kudos. Your set-top box will be rebooted in a few seconds. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. It makes no sense to me. Heres what you need to do to figure out and fix slow Cox internet. Those have even more problems because they overheat. Cox has a recording style for everyone. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Stay updated on the latest products and services anytime anywhere. Definitly liked DTV's equipipment better. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. If youre still missing channels, run a channel scan. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. And for the analog TV users, the Mini box is a must-have. It still displayed the "1Pst" error. All is working now. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Its just basic cable programming, plus some extras. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. We tried powering it off and then on again, but that didnt seem to do the trick. Wait until the screen loads and then click. We have switched boxes but this problem persists. Mobile I don't want to make an appointment, because I do not want a tech coming into my home right now. All over-the-top (OTT) apps count towards your Cox service data usage. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. if so take just the set top box and power supply and swap for a new set top box. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Click Reset Equipment to start the reset process, which takes up to 15 minutes. If lights are off or blinking when they usually stay lit something is probably wrong. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Sometimes the cable wires in the walls need to be replaced. So I suggest everyone ask to get the 'main box' replaced. But it is 'working'. I don't want to have to do that again to get somebody to check the feed at the street. screen. Mobile document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Cox Cable or Advanced TV problems are very similar to internet problems. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. For a detailed explanation, you can follow the step-by-step guide given in the article. Tv screen says "welcome, connecting to your entertainment experience". If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. (81-1031) User Guide - Blue Cox logo. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Already the box is messing up. Those are the only two things you can do yourself. The Pace boxes still show the RDK-03033 error. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. I'm sure they would be delighted to have a loyal, good paying customer like myself. Has done this since 9am. was that outlet working? another box replacement I'm sure. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Bienvenido. Locate the reset button on the back of your gateway device. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. These days, problems come in multiple forms. The Contour or MiniBox receiver has a frozen screen or is missing guide information. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Sometimes the internet cable modem and router are an all-in-one device. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. The pain is real and so is the issue. You can try resetting the cable box as a solution. Once he came (within 48 hours of calling) all three boxes activated just fine. Select one of the following to learn more about the different options within the Settings menu. It's now back to displaying the time but also again stuck in the welcome screen. All rights reserved. Enter your zip code below to see other top providers in your area. Have you found a solution. Turn it off and unplug it, wait for over a minute, and plug it back in. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Its probably the box since you stated your Internet is working fine. It pretty much points the cause being the amp itself. Bienvenido. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. You can also download the app from the official website of Cox. star shaped birthmark; black and white boxer puppy for sale. I manually unplugged and it then got stuck in boot for an hour. My tv is stuck on a Welcome . It seemed to work and I have not had an issue with my TV box since. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Read: How to Cut the Cord, Ditch Cable & Save Money. are other set top boxes working? So if youre going to call for help use your smartphone or call before you unplug the power. TypicalComcast. Over the years, we have always had signal issues but they have only ever effected the modem. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. iPad fc-falcon">cox contour box stuck on welcome screen. Remote Settings. All the cable and HDMI connections are sound. Next, youll need to call for help. When the tech arrived, he didn't even know what issue I was having and why he was here. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Nothing changes. A TV receiver reset may take up to 15 minutes. No joy. For accessing most Xfinity services, youll need to create an Xfinity ID. Apparenly their box is garbage and their service is worse. Let me see if I have another amp and give that a try. I have chatted with tech support who could not even get it to reboot. Contacted Comcast and went through the entire process again. Good luck, and hopefully we helped you fix your home internet, TV or phone. What are my other options? That message means theres not a usable signal. Itll be a single pinhole near the power cord. Call Cox for help because most of the quick and easy tips didnt work.

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